Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Emily-Rose Kane

Stranraer,Dumfries and Galloway

Summary

Friendly Bartender with exceptional communication and listening skills. Keep work area clean, stocked and conveniently organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons.

Friendly and outgoing bartender with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in Bar Training.

Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Bartender

The King's Arms
Ballantrae, South Ayrshire
08.2023 - Current
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Inspected customer identification to verify age against legal standards.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.

Waitress assistant

Tumble Monkeys
Stranraer, Dumfries and Galloway
07.2021 - 04.2022
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Waitress assistant

Henry's Bayhouse
Stranraer, Dumfries and Galloway
08.2019 - 04.2020
  • Controlled high standards of cleanliness through clearing finished dishes from tables, sanitizing and resetting tables after use and polishing cutlery when needed.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

Scottish Qualifications Certificate - High School

Stranraer Academy
Dumfries & Galloway
08.2015 - 03.2021

Certificate of Higher Education - Community Education

University of West of Scotland
Hamilton
09.2021 - 01.2023

Skills

  • Problem solving
  • Outstanding customer service
  • Strong communication
  • Organised and reliable
  • Customer retention
  • Verbal communication
  • Hospitality expertise
  • Admin
  • Teamwork

Languages

English
Fluent

Timeline

Bartender

The King's Arms
08.2023 - Current

Certificate of Higher Education - Community Education

University of West of Scotland
09.2021 - 01.2023

Waitress assistant

Tumble Monkeys
07.2021 - 04.2022

Waitress assistant

Henry's Bayhouse
08.2019 - 04.2020

Scottish Qualifications Certificate - High School

Stranraer Academy
08.2015 - 03.2021
Emily-Rose Kane