Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Emily Louise Robinson

Hull,East Riding of Yorkshire

Summary

I am a punctual and hardworking professional with a strong commitment to making a positive impact in the workplace. I am knowledgeable in management principles, with a dedication to continuous learning and improvement. I have built strong relationships with team members, fostering a comfortable yet professional environment for collaboration and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Duty Manager

Jump Inc by Airhop Beverley
Beverley, East Riding of Yorkshire
04.2024 - Current
  • Handled complaints professionally, leading to improved customer retention rates.
  • Handled cash transactions accurately for financial integrity, as well as stored cash floats and delivered secure banking procedures.
  • Managed front-of-house operations to maintain a high level of service.
  • Maintained cleanliness standards, resulting in positive customer feedback.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Supported marketing campaigns, increasing brand visibility within the local community.
  • Oversaw emergency procedures and administered first aid.
  • Inspected the facility to identify and address maintenance needs.


Bar Staff Member

The Ship Inn
Hull, Kingston upon Hull
02.2023 - 04.2024
  • Checked identification to maintain legal compliance.
  • Completed end-of-day cleaning duties, leaving the bar ready for the next day's trade.
  • Served customers to foster a friendly atmosphere.
  • Engaged in upselling techniques, boosting sales revenue.
  • Managed customer disputes effectively, preserving the business reputation.
  • Adhered strictly to health and safety regulations.

Front of House Team Member

Beleza Rodizio
Hull, Kingston upon Hull
07.2022 - 02.2023
  • Established rapport with regular diners, fostering a loyal client base.
  • Recommended menu items to guests, enhancing their dining experience.
  • Coordinated seating arrangements for efficient restaurant management.
  • Promoted special offers or events to increase awareness among customers.
  • Handled complaints effectively, resulting in increased customer satisfaction.

Front of House Team Member

Artisa
Beverley, East Riding of Yorkshire
09.2021 - 07.2022
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Upheld hygiene standards in all front-of-house areas.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Raised sales by 7% in one week.

Education

A-Levels - Forensic Science, Criminology, Psychology, Law

Bishop Burton College
Beverley
09.2021 - 05.2023

Bachelor of Laws - Law

University of Hull
Kingston upon Hull
10.2023 -

Skills

  • Ensure time management is of an extremely high standard
  • Knowledge and competency in handling customer complaints
  • Knowledge of licensing laws
  • Keeping track of stock and identifying what needs to be reordered
  • Familiarising myself with marketing campaigns as well as making an effort to meet sales targets
  • Training staff to a high level so they can succeed in their roles as employees
  • Staff motivation and management by implementing a reward system for outstanding work
  • Forming customer relations to ensure customer return and reviews
  • Confident in operating tills, safe counts, end of day cash up and banking


Certification

3-day First Aid at Work Certification


Timeline

Duty Manager

Jump Inc by Airhop Beverley
04.2024 - Current

Bachelor of Laws - Law

University of Hull
10.2023 -

Bar Staff Member

The Ship Inn
02.2023 - 04.2024

Front of House Team Member

Beleza Rodizio
07.2022 - 02.2023

Front of House Team Member

Artisa
09.2021 - 07.2022

A-Levels - Forensic Science, Criminology, Psychology, Law

Bishop Burton College
09.2021 - 05.2023

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Emily Louise Robinson