Emily Louise Robinson
Hull,East Riding of Yorkshire
Summary
I am a punctual and hardworking professional with a strong commitment to making a positive impact in the workplace. I am knowledgeable in management principles, with a dedication to continuous learning and improvement. I have built strong relationships with team members, fostering a comfortable yet professional environment for collaboration and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Duty Manager
Jump Inc by Airhop Beverley
Beverley, East Riding of Yorkshire
2024.04 - Current
- Handled complaints professionally, leading to improved customer retention rates.
- Handled cash transactions accurately for financial integrity, as well as stored cash floats and delivered secure banking procedures.
- Managed front-of-house operations to maintain a high level of service.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Oversaw emergency procedures and administered first aid.
- Inspected the facility to identify and address maintenance needs.
Bar Staff Member
The Ship Inn
Hull, Kingston upon Hull
2023.02 - 2024.04
- Checked identification to maintain legal compliance.
- Completed end-of-day cleaning duties, leaving the bar ready for the next day's trade.
- Served customers to foster a friendly atmosphere.
- Engaged in upselling techniques, boosting sales revenue.
- Managed customer disputes effectively, preserving the business reputation.
- Adhered strictly to health and safety regulations.
Front of House Team Member
Beleza Rodizio
Hull, Kingston upon Hull
2022.07 - 2023.02
- Established rapport with regular diners, fostering a loyal client base.
- Recommended menu items to guests, enhancing their dining experience.
- Coordinated seating arrangements for efficient restaurant management.
- Promoted special offers or events to increase awareness among customers.
- Handled complaints effectively, resulting in increased customer satisfaction.
Front of House Team Member
Artisa
Beverley, East Riding of Yorkshire
2021.09 - 2022.07
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Upheld hygiene standards in all front-of-house areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Raised sales by 7% in one week.
Education
A-Levels - Forensic Science, Criminology, Psychology, Law
Bishop Burton College
Beverley 2021.09 - 2023.05
Bachelor of Laws - Law
University of Hull
Kingston upon Hull 2023.10 -
Skills
- Ensure time management is of an extremely high standard
- Knowledge and competency in handling customer complaints
- Knowledge of licensing laws
- Keeping track of stock and identifying what needs to be reordered
- Familiarising myself with marketing campaigns as well as making an effort to meet sales targets
- Training staff to a high level so they can succeed in their roles as employees
- Staff motivation and management by implementing a reward system for outstanding work
- Forming customer relations to ensure customer return and reviews
- Confident in operating tills, safe counts, end of day cash up and banking
Certification
3-day First Aid at Work Certification
Timeline
Duty Manager
Jump Inc by Airhop Beverley
2024.04 - Current
Bachelor of Laws - Law
University of Hull
2023.10 -
Bar Staff Member
The Ship Inn
2023.02 - 2024.04
Front of House Team Member
Beleza Rodizio
2022.07 - 2023.02
Front of House Team Member
Artisa
2021.09 - 2022.07
A-Levels - Forensic Science, Criminology, Psychology, Law
Bishop Burton College
2021.09 - 2023.05