Emily Roberts
MIRFIELD,West Yorkshire
Summary
I offer strong, foundational skills in customer service, cash handling and leadership. Driven by my passion for working within the retail industry, I can confidentiality commit to any task to the best of my ability. I am always looking for opportunities to develop my skills and to gain further work experience.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Drama teacher
Penguin Acting Academy
MIRFIELD, West Yorkshire
06.2023 - Current
- Ensure safety during physical activities by enforcing guidelines and precautions.
- Evaluate student performance regularly via oral presentations and practical examinations.
- Develop engaging lesson plans to promote creativity, and self-confidence in students.
- Assist on topics like character development, script analysis or movement techniques.
- Encourage creative expression through improvisation exercises, script writing assignments and group projects.
- Incorporate elements of stage space, props and character awareness.
- Maintain open lines of communication with parents about children's progress.
- Guide students in creating a portfolio showcasing their range of abilities for future career opportunities.
- Input diverse teaching methods to cater to all learning styles in the classroom.
- Incorporate student feedback to improve final production performances. Which can support the students to identify their own strengths and weaknesses.
- I share a passion for the dramatic arts with students and encourage personal skill development.
- Supply students with necessary materials and equipment. Such as props and scripts.
Volunteer retail assistant
Oxfam
MIRFIELD, West Yorkshire
08.2023 - Current
- Assist customers to find desired products they require.
- Ensure customer satisfaction by providing excellent service.
- Train new volunteers that upholds the shop regulations.
- I follow health and safety guidelines whilst working on shop floor.
- Boost team morale with positive attitude and proactivity.
- Maintain a clean, organised store environment by sweeping and hoovering when needed.
- Sort donations effectively, aiding the charity's fundraising efforts.
- Help in the preparation of window displays to attract potential customers.
- Operate cash register with accuracy and processed cash and card transactions.
- Assist customers with product selection, recommending items to increase transaction value.
- Encourage positive relationships with customers to promote loyalty.
- Complete purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Work energetically and enthusiastic to maintain efficient operations during peak hours.
- Supervise junior staff to keep the shop still in order.
- Manage customer lines in a quick manner for minimum wait times and high satisfaction.
Volunteer teaching assistant
Battyeford Primary School
MIRFIELD, West Yorkshire
01.2024 - 04.2024
- Provided additional support to students with learning difficulties, increasing their confidence and engagement.
- Encouraged open communication amongst the students which promoted respect and teamwork within the classroom setting.
- Prepared educational materials to facilitate instruction and learning activities.
- Encouraged student participation in class activities, leading to increased engagement and enthusiasm for learning.
- Maintained a safe classroom atmosphere by enforcing school guidelines and policies.
- Kept workspace area clean to maintain cleanliness.
- Supervised students during breaks and lunch breaks.
- Helped teachers with class preparation for necessary equipment ahead of class and student mentoring.
- Offered students personalised support during in-class activities and projects.
Education
A-Levels - Sociology
Mirfield College
09.2021 - 08.2023
A-Levels - Drama
Mirfield College
NVQ Level 3 - Early Childhood Development
Mirfield College
GCSEs - English Language
The Mirfield Free Grammar
09.2016 - 06.2021
GCSEs - English Literature
The Mirfield Free Grammar
GCSEs - Mathematics
The Mirfield Free Grammar
GCSEs - Combined Science
The Mirfield Free Grammar
GCSEs - Drama
The Mirfield Free Grammar
GCSEs - Spanish
The Mirfield Free Grammar
GCSEs - History
The Mirfield Free Grammar
GCSEs - Health and Social Care
The Mirfield Free Grammar
Skills
- Dedication
- Patience
- Team leader
- Open minded
- Attention to detail
- Enthusiastic
- Approachable demeanour
- Multitasking proficiency
- Cash handling
- Resilient under pressure
- Use of retail equipment
- Professional mannerism
- Basic computer literacy
- Effective listening
- Positive attitude
- Proactive learner
Affiliations
- I thoroughly enjoy watching movies daily and going to the cinemas weekly to watch the latest releases. Furthermore I have an interest of collecting physical media from an array of genres I love to watch.
- Reading is another essential hobby i partake in, a good book never fails to amaze me. I look out for thrillers, crime and murder genres as that's what peaks my interest when watching movies.
Certification
I received a LAMDA (London Academy of Music and Dramatic Art) certificate that I did in 2017 with a Distinction / Merit.
Timeline
Volunteer teaching assistant
Battyeford Primary School
01.2024 - 04.2024
Volunteer retail assistant
Oxfam
08.2023 - Current
Drama teacher
Penguin Acting Academy
06.2023 - Current
A-Levels - Sociology
Mirfield College
09.2021 - 08.2023
GCSEs - English Language
The Mirfield Free Grammar
09.2016 - 06.2021
A-Levels - Drama
Mirfield College
NVQ Level 3 - Early Childhood Development
Mirfield College
GCSEs - English Literature
The Mirfield Free Grammar
GCSEs - Mathematics
The Mirfield Free Grammar
GCSEs - Combined Science
The Mirfield Free Grammar
GCSEs - Drama
The Mirfield Free Grammar
GCSEs - Spanish
The Mirfield Free Grammar
GCSEs - History
The Mirfield Free Grammar
GCSEs - Health and Social Care
The Mirfield Free Grammar
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