Emily Rhymes
Bath
Summary
Reliable and detail-oriented individual with experience in data entry, record management, and creating and maintaining Excel spreadsheets. Confident working with large amounts of information while ensuring accuracy, confidentiality and meeting deadlines. A strong communicator with good organisational and time management skills, able to work independently or as part of a team. Committed to providing a high standard of work and supporting the smooth running of day-to-day operations.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work history
Workforce Manager
Pet Drugs Online
Keynsham, Bath and North East Somerset
2026.02 - Current
- Updating Workforce Management systems on a daily basis.
- Monitoring live call queues and operational performance to maintain a Service Level of 5%.
- Forecasting call volumes for the week ahead and reviewing workforce and resource levels.
- Capacity planning headcount 3 months in advance.
- Develop a spreadsheet to monitor daily, weekly and monthly performance across Customer Service Operations.
- Working closely with Team Leaders to ensure schedules and operational plans are maintained.
Customer service agent
Pet Drugs Online
Keynsham, Bath and North East Somerset
2025.07 - 2026.01
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Utilised product knowledge to provide accurate information to customers.
- Managed customer queries for better understanding of products and services.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
Research Intern
Huzzle
Remote
2024.04 - 2024.07
- Led a team of four through data analysis for a research project on the impact of societies on career development.
- Used Microsoft Excel to process data
- Collaborated within a cross-functional team, effectively communicating to present data in an understandable way.
- Contributed to Huzzle's partnership with Apple and Financial Times, with the results used to direct business discussions.
Education
Bachelor of Science - Business Psychology
Bath Spa University
Bath 2022.10 - 2025.07
A-Levels - Chemistry
Writhlington Sixth Form
BathA-Levels - Business
Writhlington
BathA-Levels - Psychology
Writhlington
BathA-Levels - Core Maths
Writhlington
BathSkills
- Data entry proficiency
- Excel spreadsheet development
- Efficient communication
- Strong time management
- Customer service experience
Timeline
Workforce Manager
Pet Drugs Online
2026.02 - Current
Customer service agent
Pet Drugs Online
2025.07 - 2026.01
Research Intern
Huzzle
2024.04 - 2024.07
Bachelor of Science - Business Psychology
Bath Spa University
2022.10 - 2025.07
A-Levels - Chemistry
Writhlington Sixth Form
A-Levels - Business
Writhlington
A-Levels - Psychology
Writhlington
A-Levels - Core Maths
Writhlington