Emily Reid
Taynuilt
Summary
Professional with significant experience in customer service and team leadership, focusing on staff training and development. Proven ability in complaint resolution, public speaking, and upselling, complemented by strong food and beverage expertise. Skilled in POS systems and inventory control, consistently maintaining high service standards. Dedicated to enhancing operational efficiency and customer satisfaction in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Visitor services officer
Drax
Dalmally
2024.06 - 2026.02
- Provided accurate information to visitors, improving understanding of exhibits.
- Handled ticket sales and cash transactions with meticulous attention to detail.
- Assisted in various areas of visitor centre operations, including Cafe, reception, and tours.
- Daily making two pots of soup and rotating recipes to ensure variety.
- Arrive early to bake several types of scones and organise a selection of cakes for the day.
- Provided tourists with local knowledge and guidance.
- Make sandwiches, toasties etc to order.
- Daily use of POS machines.
- Memorised regular guests and frequent orders to deliver personalised service and encourage repeat business.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Night porter
The Rocks Leisure Group
Oban, Argyll and Bute
2025.04 - 2025.11
- Maintained cleanliness of common areas to improve hotel standards.
- Dealt with emergencies calmly which resulted in minimal disruption in services.
- Managed early morning breakfast setup, improving dining room efficiency.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Conducted regular rounds of the property to ensure safety and security of guests and staff members alike.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
General assistant
BranderLodge
Taynuilt
2024.07 - 2025.03
- Managed food service, bar operations, and reception duties solo during evening shifts.
- Enhanced customer satisfaction by maintaining a tidy, well-organised bar.
- Ensured readiness by preparing glasses, garnishes, and ice prior to opening hours.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Bartender
Chester IX
Aberdeen, Aberdeen
2024.01 - 2024.05
- Implemented new cocktail recipes by researching current trends in the industry.
- Created an inviting atmosphere through friendly interaction with customers.
- Maintained a clean and organised bar.
- Checked identification of customers to ensure legal drinking age compliance.
- Completed end-of-day cleanup to reset bar for next day.
- Served guests spirits, lagers and stouts at bar.
- Input orders into register, calculated bills and collected payments.
Amuse by Kevin Dalgleish
Kevin Dalgleish
Aberdeen, Aberdeen
2023.07 - 2023.12
- Maintained lunch and dinner service to a high standard.
- Upselling a variety of wine and menu items.
- Promoted daily specials leading to increased sales.
- Collaborated effectively with kitchen staff for expedited order delivery.
Drama actor
Warner Brothers
Brechin, Aberdeenshire
2023.11 - 2023.12
- Modified delivery based on direction to achieve top performance levels.
- Engaged audiences through passionate and evocative storytelling techniques.
- Rehearsed lines and improvisation to enhance performance authenticity.
- Projected voice effectively during live performances to reach all attendees.
- Delivered lines with clarity, proper tone, and appropriate inflection for each role.
- Learned cues and timings to ensure seamless production flow.
- Advanced narrative through both verbal communication and non-verbal acting techniques.
Theatre and film actor
Peter - Halloween Events Crathes
Aberdeen, Aberdeenshire
2023.10 - 2023.10
- Demonstrated confident, positive and upbeat attitude and high stamina during long work periods in poor weather.
- Studied and learned scripts quickly.
- Preformed live to a variety of families and personalised the experience for each of them.
Food and Beverage Supervisor
ICMI - Isle of Eriska
Benderloch , Argyll
2021.08 - 2023.09
- Observed staff performance, providing constructive feedback to achieve team goals.
- Managed food and beverage inventory, conducting daily stock counts and ordering supplies as needed.
- Served and managed operations of a 3AA rosette restaurant, maintaining high guest satisfaction.
- Oversaw breakfast, lunch/afternoon tea as well as evening fine dining dinner services.
- Upsold different menus, wine and experience packages.
- Covered shifts in other departments such as reception, housekeeping ,KP, porter ( day & nights )
- Ran an evening 11 course tasting menu with wine flight solo for up to 20 covers a night, working closely with the chef team to coordinate timing.
Housekeeping Cleaner
Melfort Cottages
Kilmelford , Argyll
2020.06 - 2021.07
- Performed various laundry duties, folding, ironing and pressing to maintain set high standards of cleanliness.
- Cleaned and restocked bathrooms to keep facilities fresh.
- Deep cleaned bathrooms and kitchens.
- Maintained upkeep of residential and common areas through routine dusting, spot cleaning, vacuuming, mopping and waste removal.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Education
HNC - Acting and Performance
Motherwell College
Motherwell, Lanarkshire 2020.08 - 6 2021
Higher National Diploma - Acting and Preformance
North East Scotland College
Aberdeen, AberdeenSkills
- Tour guide experience
- Basic first aid
- Staff training and development
- Computer literacy
- Complaint resolution
- Food and beverage expertise
- Customer service excellence
- Team leadership
- Stock management
- POS systems proficiency
- Baking skills
- Professional phone etiquette
- Public speaking
- Upselling techniques
- Inventory management
Certification
- WSET Level 1 - Wine training
- Level 1 - Loose leaf Tea Trained
- Bar Trained
- First Aid Trained
Additional Information
- Drivers License
Affiliations
- Baking
- Singing/Choir
Timeline
Night porter
The Rocks Leisure Group
2025.04 - 2025.11
General assistant
BranderLodge
2024.07 - 2025.03
Visitor services officer
Drax
2024.06 - 2026.02
Bartender
Chester IX
2024.01 - 2024.05
Drama actor
Warner Brothers
2023.11 - 2023.12
Theatre and film actor
Peter - Halloween Events Crathes
2023.10 - 2023.10
Amuse by Kevin Dalgleish
Kevin Dalgleish
2023.07 - 2023.12
Food and Beverage Supervisor
ICMI - Isle of Eriska
2021.08 - 2023.09
HNC - Acting and Performance
Motherwell College
2020.08 - 6 2021
Housekeeping Cleaner
Melfort Cottages
2020.06 - 2021.07
Higher National Diploma - Acting and Preformance
North East Scotland College