Emily Redlaff
Wandsworth,City of London
Summary
Passionate aspiring Content Associate setting the pace for brand-affirming, innovative content creation, taking each challenge in stride. Adept at blending strategic thinking with creativity to craft content that drives engagement and builds customer trust. Driven by a deep love of running with years of experience in content management systems across multiple platforms. Eager to bring fresh ideas and creative spark to the inspiring team at Runna.
Overview
9
9
years of professional experience
Work History
Membership Coordinator
Jesse's House, Little Houses Group
Notting Hill, Royal Kensington and Chelsea
10.2024 - Current
- Conducted market research for better understanding of member needs and expectations.
- Fostered a positive relationship with members, boosting loyalty and trust within the organisation.
- Improved member satisfaction by resolving issues promptly and professionally.
- Maintained accurate member records, enhancing organisational efficiency.
Sales consultant
David Lloyd Leisure
Fulham/ Kensington, London
04.2024 - 07.2024
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Demonstrated product usage and features to customers.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
UGC Content Creator
Freelance
London
01.2024 - Current
- Produced high quality, impactful content to strict deadlines, consistently meeting brand standards.
- Conceptualised and produced engaging multimedia content to elevate brand visibility and audience engagement.
- Adapted text for social media platforms to maximise audience engagement.
- Produced engaging headlines to capture target audience.
Sales consultant
David Lloyd Leisure
Farnham, Surrey
02.2023 - 06.2023
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Built rapport with new and existing customers to boost client retention.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Fitness Class Instructor
P&O Cruises
Britannia
04.2022 - 10.2022
- Planned and conducted Fit Steps and Circuit Training classes to guests and crew members receiving positive feedback.
- Guaranteed a safe, fun and relaxing guest experience by ensuring an enthusiastic and engaging teaching style.
- Optimised member engagement byoffering alternatives to accommodate varying levels of fitness.
- Guaranteed safe exercise practice by providing thorough observation, correction and assistance.
Care Navigator
Mickleover Medical Centre
Derby
01.2021 - 08.2021
- Carried out telephone patient assessments, offering professional advice and support to aid health issues.
- Scheduled face to face and telephone appointments using SystemOne online computer booking system.
- Ensured working areas were spotlessly clean and tidy in line with COVID regulations for optimal patient wellbeing.
- Scanned documents onto computer system and assigned letters to GPs with exceptional accuracy for positive patient experiences.
Waitress/ Bartender
The Horseshoes
Ashbourne
08.2020 - 12.2020
- Provided timely and efficient service for high levels of customer satisfaction.
- Maintained full knowledge of bar and menu items and made recommendations.
- Collected money and made change.
- Personalised customer experience by greeting customers by name, facilitating meaningful face-to-face interaction and catering to specific requests.
Usher
Derby Theatre
Derby
06.2016 - 06.2018
- Directed ticket holders to seats and facility locations
- Provided information about current and future events at facility
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas
Education
First Aid -
Green Cross Training
12.2022
Level 3 Personal Training -
Origym
01.2021
BA (Hons) - Actor Musician
Guildford School of Acting
Surrey07.2020
A-Levels - English Literature, Religious Studies, Drama
The Ecclesbourne School
Derby07.2017
GCSEs -
Queen Elizabeth's Grammar School
Ashbourne07.2015
Skills
- Excellent communicator
- Customer and client relations
- Personable and outgoing
- Product knowledge
- Calm under pressure
- Content creation
- Data Entry
- Social media usage
Timeline
Membership Coordinator
Jesse's House, Little Houses Group
10.2024 - Current
Sales consultant
David Lloyd Leisure
04.2024 - 07.2024
UGC Content Creator
Freelance
01.2024 - Current
Sales consultant
David Lloyd Leisure
02.2023 - 06.2023
Fitness Class Instructor
P&O Cruises
04.2022 - 10.2022
Care Navigator
Mickleover Medical Centre
01.2021 - 08.2021
Waitress/ Bartender
The Horseshoes
08.2020 - 12.2020
Usher
Derby Theatre
06.2016 - 06.2018
First Aid -
Green Cross Training
Level 3 Personal Training -
Origym
BA (Hons) - Actor Musician
Guildford School of Acting
A-Levels - English Literature, Religious Studies, Drama
The Ecclesbourne School
GCSEs -
Queen Elizabeth's Grammar School
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