Emily Ratcliffe

● Led the successful implementation of Snowflake as the organisation's strategic enterprise data platform.
● Coordinated technical and business teams to align delivery with strategic business objectives.
● Spearheaded the integration of Zuora and Salesforce Lightning, improving billing processes and customer management capabilities.
● Managed reporting continuity throughout a major Salesforce transformation programme.
● Ensured business stakeholders retained access to critical operational and performance reporting during system transition.
● Provided governance,

• Delivered a business-wide timesheet transformation programme involving multiple departments and stakeholders.
• Coordinated requirements gathering, communications planning and change adoption activities.
• Improved reporting accuracy, compliance and operational efficiency across the organisation.
• Led a data strategy initiative resulting in the successful evaluation and selection of a future-state enterprise data platform.
• Facilitated stakeholder workshops and secured alignment across technical and business teams.
• Managed project plans, risks, issues, dependencies and delivery reporting.

• Coordinated activities across multiple delivery teams and stakeholders.
• Streamlined the manual POT claims process, improving efficiency and reducing administrative overhead.
• Supported implementation of Joint User Pole operational processes.
• Maintained project governance documentation, reporting and action tracking.
• Assisted project managers with resource coordination, risk management and stakeholder communications.
• Supported delivery planning and operational oversight.

• Coordinated engineer schedules and resource allocation.
• Managed emergency service escalations and reactive workloads.
• Served as a key point of contact for customers and operational teams.
• Managed quotations, procurement and supplier relationships.
• Supported operational performance and customer service delivery.

• Worked across Intensive Care, General Practice, General Medicine, Elderly Care and Palliative Care services.
• Key transferable strengths:
• Leadership in high-pressure operational environments.
• Risk identification and mitigation.
• Escalation management.
• Complex stakeholder communication.
• Multi-disciplinary team coordination.
• Decision making in time-critical situations.