EMILY RANDELL
SOUTHAMPTON,HAMPSHIRE
Summary
Friendly and organized individual with a passion for health and fitness seeking to contribute exceptional customer service skills and administrative expertise to a dynamic fitness center. Dedicated to creating a welcoming atmosphere for members while efficiently managing front desk operations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Online Fitness Coach
SKWAT FITNESS LTD
Southampton, Hampshire
10.2019 - Current
- Strong interpersonal skills to effectively communicate with clients in virtual and in-person settings.
- Active listening skills to understand clients' needs, concerns, and progress accurately.
- Empathy and patience to provide support and encouragement to clients throughout their fitness journey.
- Strong organizational skills to manage client schedules, track progress, and follow up on inquiries or appointments promptly.
- Knowledge of various exercise modalities, including strength training, cardiovascular exercise, flexibility training, and functional movement patterns.
- Experience in creating structured fitness and nutrition programs for different fitness levels and age groups.
Spa receptionist
Limewood Hotel
Lyndhurst, Hampshire
04.2018 - 04.2019
- Greet members and guests warmly upon arrival, providing assistance and information as needed.
- Answer phone calls, respond to emails, and address inquiries regarding memberships, treatments, and facility amenities.
- Schedule appointments for personal training sessions, spa treatments, and group fitness classes.
- Process membership registrations, renewals, and cancellations using spa management software.
- Maintain cleanliness and organization at reception area, ensuring welcoming and professional environment.
- Handle cash transactions, reconcile daily cash receipts, and prepare bank deposits.
- Assist in coordinating special events, promotions, and member engagement activities.
Freelance fashion designer
Myself
Southampton, Hampshire
06.2016 - 06.2018
- Designing Womenswear products for range of brands and suppliers
- Designing embroidery, embellishment & graphic artworks working with range of techniques.
- Briefing artworks and technical specification sheets to embroidery, print, pattern cutters, and product development teams.
- Creating technical CADs to high standard, often at short notice, for client.
- Oversaw development of pre-production samples, consistently adhering to strict timeframe and budget constraints.
- Partnered with marketing and sales teams to fill market gaps with desired products.
Junior Fashion Designer
GB Fashion, London
London
09.2015 - 06.2016
- Designing Womenswear and Girlswear shapes for range of suppliers and brands.
- Collating trends and market research to present to clients and drive inspiration.
- Using Illustrator to create detailed CADs/Specifications to brief manufacturers in Turkey
- Advising manufacturers on specifications/samples via email and Skype.
- Attending meetings with clients to create desired products to meet their requirements.
- Carrying out competitor shop reports monthly to analyse new products/fabrics.
Junior Fashion Designer
Tu for Sainsburys
Leicester
12.2013 - 09.2015
- Working in smart and casual jersey, active and smart team.
- Assisting with trend research, creating mood boards, colour palettes and key outfits for womens-wear collections.
- Contacting suppliers to ensure samples are sent, received, and processed.
- Presenting new collections to buying and merchandising teams of same level.
Education
Bachelor of Arts - Fashion Design
London College of Fashion
London 09.2011 - 06.2014
Higher National Diploma - Art and Design
Brockenhurst College
Brockenhurst 09.2009 - 06.2011
Skills
- Excellent customer service skills with focus on building positive relationships with members and guests
- Proficient in operating multi-line phone systems, scheduling software, and basic office equipment
- Strong organizational abilities to manage member registrations, appointments, and inquiries effectively
- Attention to detail in maintaining cleanliness and tidiness of reception area and common spaces
- Ability to multitask and prioritize tasks in fast-paced environment
- Knowledgeable about gym facilities, services, and membership offerings
- Experience handling cash transactions and processing membership payments accurately
- Effective communication skills, both verbal and written
- Proactive and enthusiastic, excellent communication and interpersonal skills
- Sets high personal standards
- Exceptional time management and organizational skills
- Effective skills working as part of team or individually
- Literate in Mac and Windows operating systems
Timeline
Online Fitness Coach
SKWAT FITNESS LTD
10.2019 - Current
Spa receptionist
Limewood Hotel
04.2018 - 04.2019
Freelance fashion designer
Myself
06.2016 - 06.2018
Junior Fashion Designer
GB Fashion, London
09.2015 - 06.2016
Junior Fashion Designer
Tu for Sainsburys
12.2013 - 09.2015
Bachelor of Arts - Fashion Design
London College of Fashion
09.2011 - 06.2014
Higher National Diploma - Art and Design
Brockenhurst College
09.2009 - 06.2011
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