Emily Perzan
London
Summary
Experienced and versatile professional with a strong background in acting, teaching, sales, office management, floor management, and American Sign Language interpretation. Highly regarded by students, colleagues, and administration for delivering exceptional results and building trust. Demonstrates enthusiasm and a strong work ethic in all endeavors. Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
19
19
years of professional experience
Work History
Floor Supervisor
Theater Royal Drury Lane
04.2022 - Current
- Effectively managed two destination venues by training staff, overseeing inventory through regular weekend stock takes, and ordering supplies as needed.
- Managed guest feedback both in written communication and in-person
- Conducting periodic performance evaluations and enforcing adherence to five-star service standards
- Ensured the provision of excellent customer service by training and supervising staff.
- Collaborated with bar supervisor to generate fresh cocktail and bar inventory ideas for seasonal rotation
- Elevated performance of bartender, commis, wait staff, and hostess teams by providing comprehensive training
- Successfully orchestrated large-scale events for high-profile clients like Netflix, Vogue, and Amazon. Efficiently managed teams and customized catering services as per event specifications.
- Oversaw the scheduling of breaks and managed holiday requests for two teams, comprised of a total of thirty employees.
- Managed team operations at an afternoon tea venue and cocktail bar while working closely with the F&B manager.
- Created and managed spreadsheets to monitor customer experiences, VIP clients, inventory levels, losses, sales data, and procurement details
- Optimized customer experience through effective seating management
- Managed booking processes through utilization of multiple web-based systems and Microsoft software.
- Took orders, ensured allergy checks, tended bar, and managed Zonal for food and drink orders
- Stepped up to oversee operations in the absence of senior management
Senior Hostess
Theater Royal Drury Lane
10.2021 - 04.2022
- Organized seating plans daily and for large events
- Coordinated different sections to ensure smooth operations and guest satisfaction during afternoon tea
- Effectively managed communication channels for allergies and cover numbers with the chef lead
- Managed guests' experiences and expectations prior to and throughout their visits.
- Coordinated and delegated responsibilities among team's host members
Actor
Apex Touring
09.2017 - 11.2019
- National and International Touring the Broadway show of Wizard of Oz as the Wicked Witch of the West
- Performed as an actor and makeup designer while also assisting with scheduling responsibilities.
- Demonstrated expertise in organization by developing weekend travel lists, instructing new crew members in assigned roles, and effectively collaborating with an international team.
Music, Dance, Acting Director/Teacher
Georgetown Palace Theater
01.2015 - 01.2017
- Managed the music direction of children's productions for age group seven to eighteen
- Developed optimized lesson plans to instruct students on workshop music effectively.
- Assisted students in advancing their musical skills
- Teaching dance forms in Jazz, Tap, and Musical Theatre
- Teaching acting through song, full body movement and engagement while acting and singing
- Teaching basic to complex choreography while acting and singing
- Educated on the fundamentals of breathing and technical execution
Office Manager
Kay Jewelers
01.2009 - 01.2017
- Streamlined inventory management by effectively training staff and optimizing shipping/receiving procedures. Devised store layouts to attract customers, wrote employee schedules, conducted sales, set up appealing displays.
- Writing up plans and goals for the staff for special events as well as weekly goals
- Using Microsoft Office to organize and manage staffing needs and stock
- Demonstrated expertise in selling certified diamonds and gemstones for all occasions.
- Achieved consistent success in surpassing monthly sales targets and driving revenue growth for the organization
T&I Default Specialist
CIT
- 01.2017
- Performed tasks in office setting utilizing Microsoft Excel and Word to process and evaluate defaults on reverse mortgage loans.
- As part of a team of five, processed default on reverse mortgage loans and assessed clients' financial situations to develop customized repayment strategies
- Utilized email, phone calls, and documentation to identify suitable options for clients
Rowing Coach
Austin Rowing Club
01.2014 - 01.2015
- Coaching competitive rowers for competitions around the country
- Crafted tailored health and fitness regimens for rowing athletes, focusing on both individual needs and team objectives
- Provided support and guidance to teammates to improve individual performance
- Taught rowers of all genders the necessary skills in technique and knowledge of regatta protocols.
American Sign Language Interpreter
Round Rock ISD
01.2013 - 01.2015
- Interpreting ASL, SEE, and PSE into English and spoken English into SEE, PSE and ASL depending on the students needs
- Provided classroom support to both teacher and students across a range of subjects
- Working in all grade levels from PPCD to 5th grade
- Provided interpretation services during student assemblies and other special events
Sign Language Companion
Austin Supported Living Facility
- 01.2014
- Assisted an individual with improving their communication skills and helped manage their behavioral challenges on a daily basis.
- Assisted in the planning and execution of interactive outings and educational programs for clients
- Conducted weekly meal planning and cooking sessions for individuals with behavioral disabilities to enhance fundamental skills
American Sign Language Interpreter
Florida State Hospital
- 01.2013
- Interpreting English into American Sign Language and vice versa
- Working with clients with mental disabilities to have their voice be heard in classes, with doctors, and psychiatrists
- Working with teachers in class to assist in activities and support their lessons to help the client find meaning in their time and work at the hospital
Sign Language Interpreter and Services Coordinator
Boston University
- 01.2013
- Interpreting a variety of classes in ASL and English
- Established partnerships with industry experts, including a disability service mentor in Boston, to revolutionize theatre offerings in the city
- Coordinated interpreting services for six productions in a span of three months
- Coordinated and oversaw meetings involving production staff, designers, actors, and interpreters to optimize interpretation quality for every production.
- Engaged in rehearsal sessions with both actors and interpreters
Manager
Whitehall Jewelers
01.2006 - 01.2009
- Responsible for overseeing inventory organization, team training, receipt and shipment of goods,
display arrangement for optimal client attraction; - Handled schedule development,
sales activity management including hiring personnel and cashier duties - Developed comprehensive plans and measurable goals for staff, ensuring successful execution of special events and achievement of weekly targets.
- Effectively managed the operations of three locations and guided a team of twenty-five employees per location, through the challenges posed by bankruptcy in the final months of the company.
- Top sales associate for two years before being promoted to manager
Education
Master of Arts - Text and Performance
Royal Academy of Dramatic Arts
London01.2021
Certificate - American Sign Language Interpretation
Austin Community College
01.2013
Mental Health Interpreter Training Conference
01.2013
Bachelor of Arts - Musical Theater, English
University of Hartford
Hartford, CT01.2008
High School Diploma -
Ethel Walker High School
Simsbury, CT01.2002
Skills
- Active participation in the community
- Teaching
- Tutoring
- Coaching
- Experience working with special needs students
- Motivation of large and small groups
- Managing large and small groups
- Effective listening
- Public speaking
- Sales achievement
- Positive atmosphere promotion
- Goal setting
- Group instruction
- Kinesthetic learning
- Multicultural awareness
- Recognition of different learning styles
- Program development
- Team building
- Leadership
- Marketing on social media
- Language interpretation
- Time management
- Active learning
- Critical thinking
Websites
Languages
English
First Language
References
References available upon request.
Timeline
Floor Supervisor
Theater Royal Drury Lane
04.2022 - Current
Senior Hostess
Theater Royal Drury Lane
10.2021 - 04.2022
Actor
Apex Touring
09.2017 - 11.2019
Music, Dance, Acting Director/Teacher
Georgetown Palace Theater
01.2015 - 01.2017
Rowing Coach
Austin Rowing Club
01.2014 - 01.2015
American Sign Language Interpreter
Round Rock ISD
01.2013 - 01.2015
Office Manager
Kay Jewelers
01.2009 - 01.2017
Manager
Whitehall Jewelers
01.2006 - 01.2009
T&I Default Specialist
CIT
- 01.2017
Sign Language Companion
Austin Supported Living Facility
- 01.2014
American Sign Language Interpreter
Florida State Hospital
- 01.2013
Sign Language Interpreter and Services Coordinator
Boston University
- 01.2013
Master of Arts - Text and Performance
Royal Academy of Dramatic Arts
Certificate - American Sign Language Interpretation
Austin Community College
Mental Health Interpreter Training Conference
Bachelor of Arts - Musical Theater, English
University of Hartford
High School Diploma -
Ethel Walker High School
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