Emily Noble
Witham,Essex
Summary
I am a dynamic and results-driven professional with a strong foundation in operational leadership, transformation & change management. I demonstrate expertise in team management & development, fostering high-performing teams to achieve strategic goals. I am skilled in casework & service delivery, ensuring quality and compliance through proficient use of CMS tools like iCasework and Microsoft Dynamics. I am adept at stakeholder engagement, process improvement, and data-driven decision making to enhance operational efficiency. I am proficient in Microsoft Office Suite, with experience in creating impactful training materials and presentations. I am committed to driving excellence and innovation within complex environments.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Senior Operations and Transformation Lead
Home Office
London
2023.01 - Current
- Lead strategic transformation initiatives in an operational environment to improve efficiency and digital growth.
- Lead a cross-functional team of over 30 experienced caseworkers to deliver complex change, aligning business goals with operational capabilities.
- Collaborate with senior leadership and cross-government departments to execute project goals, ensuring alignment with long-term business strategies.
- Champion culture of continuous improvement, mentoring teams and embedding new and improved ways of working.
- Manage and advise on highly complex casework, including cases involving high-profile subjects or serious offences.
- Lead on all training and upskilling of operational staff, ensuring adherence to policy and procedural standards.
Casework Team Leader
Home Office
London
2020.06 - 2023.01
- Managed and supported a team of caseworkers, ensuring high-quality service delivery.
- Managed and advised on highly complex casework, including cases involving high-profile subjects or serious offences.
- Monitored performance metrics and implemented improvements to enhance team productivity and case resolution times.
- Facilitated training and development initiatives, fostering a collaborative and knowledgeable team environment.
- Acted as a key liaison between operational teams and senior management, contributing to strategic planning and service enhancements.
Caseworker
Home Office
London
2018.09 - 2020.06
- Managed a diverse caseload, providing tailored support and guidance to junior caseworkers.
- Conducted thorough assessments of sensitive material, ensuring accurate documentation and timely resolution of cases.
- Built strong relationships with stakeholders, including partner agencies and internal teams to provide effective case management.
- Maintained high standards of confidentiality and compliance, contributing to a trusted and professional service environment.
- Supported continuous improvement by identifying process gaps and contributing to service development initiatives.
Education
Bachelor of Science - Childhood Psychology Studies
The Open University
Online 2021.10 -
A-Levels - Science (BTEC)
Havering Sixth Form College
Hornchurch, Havering 2014.09 - 2017.05
GCSEs - Multiple topics
Marshalls Park School
Romford, Havering 2013.09 - 2014.05
Skills
- Operational Leadership – Proven ability to lead teams and drive operational excellence across complex environments
- Transformation & Change Management – Skilled in designing and delivering strategic transformation initiatives that improve efficiency and service delivery
- Team Management & Development – Experienced in managing, mentoring, and developing high-performing teams
- Casework & Service Delivery – Strong background in case management, with a focus on quality, compliance, and outcomes Proficient in the use of CMS such as iCasework, Microsoft Dynamics etc
- Stakeholder Engagement – Effective communicator with experience liaising across departments and with external partners
- Process Improvement – Adept at identifying inefficiencies and implementing solutions to streamline operations
- Data-Driven Decision Making – Comfortable using data and metrics to inform strategy and monitor performance
- Microsoft Office Suite - Strong proficiency in Microsoft Office, with practical experience in operational reporting, production of unit-wide training materials and presentations delivered to large audiences
Certification
Driver’s licence - Obtained
References
References available upon request.
Timeline
Senior Operations and Transformation Lead
Home Office
2023.01 - Current
Bachelor of Science - Childhood Psychology Studies
The Open University
2021.10 -
Casework Team Leader
Home Office
2020.06 - 2023.01
Caseworker
Home Office
2018.09 - 2020.06
A-Levels - Science (BTEC)
Havering Sixth Form College
2014.09 - 2017.05
GCSEs - Multiple topics
Marshalls Park School
2013.09 - 2014.05