Emily Mnubi
Sutton In Ashfield,Nottinghamshire
Summary
Motivated professional with a strong foundation in customer service and recruitment environments. Brings exceptional interpersonal skills, attention to detail, and a supportive approach to fostering positive candidate experiences. Committed to driving organisational success through effective collaboration and strategic recruitment initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recruitment Specialist
Newcross Healthcare Solutions
04.2022 - Current
- Develop and run recruitment strategies aligned with organisational objectives.
- Write and post job descriptions across multiple platforms to attract candidates.
- Screen and shortlist applicants based on qualifications and relevant experience.
- Run initial and follow-up interviews while coordinating with department managers.
- Manage job offers, negotiate employment terms, and finalise new hires.
- Maintain a candidate database for future vacancies and talent pipelines.
- Follow local employment regulations during hiring.
- Support onboarding by coordinating employee integration into the organisation.
Recruitment Administrator
Reed Recruitment agency-Temp Role
01.2022 - 04.2022
- Screen candidates and compile interview shortlists for review and scheduling.
- Update interview calendar with suitable slots and candidate availability.
- Place pre-interview calls to confirm attendance for successful candidates.
- Arrange interview sessions and coordinate timings for each stage.
- Support department with ad hoc administration tasks as required.
Customer Service Agent
Assurant
Crewe
09.2019 - 11.2021
- Answer customer calls and handle inquiries and complaints professionally daily.
- Search for required documentation and submitted claims on behalf of the customers.
- Provide service and product information clearly during customer conversations.
- Identify and escalate priority issues and report matters to high-level management promptly for a resolution
- Route inbound calls to suitable departments according to customer needs.
- Followed up on complicated calls when extra information was required.
- Collect and assess relevant data to resolve complaints and inquiries effectively.
- Record call details, comments, inquiries, complaints, and actions taken.
- Coordinate with internal departments to progress requests and resolutions.
- Complete additional duties assigned by supervisors and service teams.
Real Estate Agent
Property 4 People
01.2017 - 07.2019
- Interview clients to identify property preferences and search criteria.
- Gather customer or product information to pinpoint real customer needs.
- Act as intermediary during negotiations, representing buyers or sellers appropriately.
- Negotiate prices and sales terms to support agreed deal structures.
- Compare each property against recently sold equivalents to set competitive pricing.
- Appraise property values to support pricing decisions and transactions.
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Promote listings via advertisements, open houses, and multiple listing services.
- Develop content for sales presentations and supporting marketing materials.
- Accompany buyers and renters during property visits, advising on fit and value.
- Advise real estate clients on key considerations for successful decisions.
- Prepare representation contracts, purchase agreements, closing statements, deeds, and leases.
Education
NVQ Level 3 - Recruitment
GLP Training and College
Worcester, WOR2025
Certificate of secondary education -
Esacs Academy
Tanzania01.2005
Skills
- Supportive approach
- Job description writing
- Candidate screening
- Interview coordination
- Offer negotiation
- Talent acquisition
- Employment law compliance
- Database management
- Resume screening
- Recruitment software
- Candidate engagement
- Onboarding coordination
- Compliance
- Pre-employment screening
- Candidate sourcing
Languages
English
Proficient
C2
Swahili
Proficient
C2
Italian
Upper Intermediate
B2
Certification
- Level 3 Qualification in Recruitment
Timeline
Recruitment Specialist
Newcross Healthcare Solutions
04.2022 - Current
Recruitment Administrator
Reed Recruitment agency-Temp Role
01.2022 - 04.2022
Customer Service Agent
Assurant
09.2019 - 11.2021
Real Estate Agent
Property 4 People
01.2017 - 07.2019
NVQ Level 3 - Recruitment
GLP Training and College
Certificate of secondary education -
Esacs Academy