EMILY MILNER
Sheffield,SOUTH YORKSHIRE
Summary
Team leader known for organising work, prioritising tasks, and keeping teams focused on service and sales goals. Brings practical strengths in staff training, performance monitoring, inventory tracking, POS systems, and dispute resolution to support efficient store operations.
Overview
9
9
years of professional experience
Work History
Team leader
Superdrug, Meadowhall
Sheffield, South Yorkshire
10.2024 - Current
- Led team in executing daily tasks to ensure smooth operational flow.
- Assisted in training new team members on standard procedures and safety protocols.
- Supported team by troubleshooting issues and providing solutions promptly.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Resolved conflicts effectively, promoting harmony within the workplace.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Led shifts, motivating team to achieve sales targets and improve overall performance.
- Monitored team performance, identifying improvement areas and implementing effective corrective actions.
- Resolved complex customer enquiries and disputes, enhancing customer satisfaction.
- Trained and supervised team to deliver on store sales targets.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Trained new staff on cashiering procedures and customer service excellence.
- Managed store opening and closing procedures, securing premises and safeguarding assets.
- Boosted sales by engaging customers and promoting products and ensure monthly promotion targets are achieved
- Organise and maintain stock and the stockroom, and deal with daily deliveries
Work Experience
Stannington Infants School
Sheffield, South Yorkshire
04.2018 - 04.2018
- Assisted in daily operations as advised by teaching staff
- Supporting pupils during lessons and breaktimes.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Clerical assistant
GPC Dental Lab
Sheffield, South Yorkshire
07.2017 - 08.2017
- Assisted in managing correspondence and communications for dentists and suppliers.
- Conducted data entry tasks with attention to detail and accuracy.
- Organised files and documents to enhance accessibility and retrieval.
Education
Bachelor of Arts - Criminology
Sheffield Hallam University
Sheffield06-2023
A-Levels - 3 A-levels
Bradfield Secondary School
Sheffield06-2020
GCSEs - including Maths and English at grade 4
Bradfield Secondary School
Sheffield06-2017
Skills
- Microsoft Excel and Google Workspace
- POS systems
- Stock management
- Inventory management
- Cash management
- Customer support
- Team leadership
- Team training
- Staff training and development
- Coaching and mentorship
- Performance management
- Task prioritisation
- Conflict management
- Effective communication
- Knowledge sharing
- Decisive decision making
HOBBIES AND INTEREST
Reading, travelling and walking
Timeline
Team leader
Superdrug, Meadowhall
10.2024 - Current
Work Experience
Stannington Infants School
04.2018 - 04.2018
Clerical assistant
GPC Dental Lab
07.2017 - 08.2017
Bachelor of Arts - Criminology
Sheffield Hallam University
A-Levels - 3 A-levels
Bradfield Secondary School
GCSEs - including Maths and English at grade 4
Bradfield Secondary School