Emily Milburn
Blackburn,Lancashire
Summary
Accomplished professional with expertise in data collation and management. Demonstrates advanced analytical thinking, risk assessment and mitigation, and motivational leadership style. Proven track record in workflow planning, complaint resolution, employee management, and policy modification. Adept at teamwork and collaboration with a flexible and adaptable approach to dynamic environments.
Overview
9
9
years of professional experience
Work History
Service Excellence Manager
TVS Supply Chain Solutions
Chorley
12.2023 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Investigated issues affecting group operations, prepared reports and corrected problems.
- Designed and implemented training to further develop staff based on business goals.
- Streamlined processes to improve and optimise office operations.
- Improved data quality by implementing structured validation checks.
- Maintained utmost accuracy whilst handling sensitive data,.
- Enhanced decision-making by analysing complex data sets.
Village Angels Shift Lead
LGBT Foundation
Manchester
05.2022 - Current
- Providing Mental health and Physical First Aid to those in need within the LGBT village.
- Protected safety of casualties and bystanders with firm and confident approach.
- Attended refresher courses in CPR, adult resuscitation and emergency scene management to comply with required training.
- Liaised with authorities including police and paramedics as necessary, communicating key information quickly and concisely.
- Responded to incidents promptly while remaining calm in emergency situations.
- Managing a team of volunteers in high pressure situations.
- Working closely with GMP to provide support with Sexual assault, assault and hate crimes.
Human Resources and Quality Compliance Manager
V21 Recruitment
Blackburn, Blackburn with Darwen
06.2018 - 08.2023
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Performed continuous reviews of quality management systems.
- Documented findings from assessments, tests and reviews, producing reports for management review.
- Conducted regular employee audits to check production performance against process standards.
Customer Service Manager
Booking.com
Manchester
02.2016 - 06.2018
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Coordinated external suppliers to meet customer order requirements.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Managed resource and capacity planning to support forecasted business needs.
- Owned end-to-end complaint handling and resolution in line with established procedures.
Education
Bachelor of Science - Criminology with phycology (Foundation Year)
Leeds Beckett University
Leeds 09.2023 - 09.2024
Bachelor of Science - Security Intelligence and Investigative practice
University of Cumbria
Carlisle 09.2024 -
Skills
- Data Collation/Management
- Scheduling and calendar management
- Accounts Payable/Accounts Receivable
- Workflow planning
- Complaint resolution
- Motivational leadership style
- Employee management
- Policy and procedure modification
- Teamwork and Collaboration
- Flexible and Adaptable
- Advanced analytical thinking
- Risk assessment and mitigation
Volunteering
Sparkle The national Transgender Charity - Treasurer & Trustee
St John Ambulance Service - Crew Member and Youth Trainer
LGBT Foundation - Village Angel Volunteer
Timeline
Bachelor of Science - Security Intelligence and Investigative practice
University of Cumbria
09.2024 -
Service Excellence Manager
TVS Supply Chain Solutions
12.2023 - Current
Bachelor of Science - Criminology with phycology (Foundation Year)
Leeds Beckett University
09.2023 - 09.2024
Village Angels Shift Lead
LGBT Foundation
05.2022 - Current
Human Resources and Quality Compliance Manager
V21 Recruitment
06.2018 - 08.2023
Customer Service Manager
Booking.com
02.2016 - 06.2018
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