Emily McDiarmid
Pinner,Middlesex
Summary
A career driven and ambitious manager, with experience in taking on new opportunities and challenges head on, with experience in both retail and people management. I always strive for excellence in whatever my role may be and look for ways to better myself and progress.
Overview
8
8
years of professional experience
Work history
Cinema manager
Cineworld
South Ruislip
2024.05 - Current
- Closely managed a team of over 40 Team members and 4 Team leaders to ensure operations ran smoothly, assessing employee performance and capability.
- Recruited and on-boarded team members, following compliance standards closely and organised successful inductions, as well as a 4 week training programme with both online and in-person training.
- Monitored staff sickness and lateness weekly, ensuring that levels exceeding company policy were escalated appropriately through formal meetings.
- Worked with the compliance team to carry out self-audits, monitoring both compliance within the business, as well as ensuring health and food safety regulations were up to standard at all times.
- Oversaw all retail operations and successfully conducted monthly stock takes, ordered stock, and tightly monitored stock loss weekly to keep tight control on profit and loss.
- Organised team rota for maximising operational efficiency during peak hours by monitoring traffic flow reports, and allocated hours accurately based on expected admit forecasts staying under budget for the end of 2025.
- Reviewed ticket sales on a weekly basis, making changes to the film slate as necessary to maximise on admits and profit for the company.
- Transferred the film slate onto our internal system, and monitored closely to ensure all content was received appropriately through liasing with distributors to avoid loss of showings.
- Maintained a strong working relationship with senior management within the company, through providing ongoing reports and monitoring Profit & Loss to maintain profitability for the site.
- Successfully organised multiple site incentives to motivate the team and ensure strong results for the site through boosting revenue and average transaction value.
- Closely monitored our KPI's, constantly looking for ways to make improvements in areas that were not hitting targets.
- Responsible for end of night cashing up, ensuring that cash handling was carried out appropriately by the team, and investigating any discrepancies.
Store Manager
Starbucks, Cineworld
Enfield
2023.09 - 2024.05
- Successfully managed a team of baristas and supervisors, in all aspects of their job such as training, development, attendance and monitored performance.
- Worked closely with a team of supervisors to ensure training was at a high standard and that they felt competent and supported in their role. Performance reviews have been carried out quarterly, to ensure they are on track and looking to grow and progress within their role.
- Oversaw the retail aspect of the store, ensuring that stock inventory was well managed through weekly checks and monthly stock-takes. I also trained a team of supervisors on the importance of completing these checks, leading to successful stock-takes with only minor variances.
- Monitored Cost of Goods percentage for the site closely, ensuring that stock ordering from the supervisors were appropriate and discontinuing lines where necessary, looking at sales percentages on a weekly basis to work with changing popularity of items.
- Managed payroll effectively, making sure that hours spent were justified and within threshold at all times by creating weekly rotas that ensured the store was staffed appropriately.
- Gained experience on the hiring process, screening and interviewing applicants who were suitable and completed onboarding training with them.
- Ensured compliance was at an excellent standard at all times, through training the team and monitoring issues weekly. Allowing supervisors to take a leading role in this and coaching them through got us to achieve an 100% score, the first perfect audit of the year in the company.
- Ran store incentives, as well as managing the team through nationwide incentives. I encouraged upselling and regular monitoring of our average transaction spend as well as revenue. Under my management we won a nationwide incentive, a first for the site.
- Conducted both investigations and disciplinary meetings following the company's disciplinary process, ensuring that processes were followed correctly and fairly.
Shift Supervisor
Cineworld - Starbucks
South Ruislip
2022.04 - 2023.09
- Managed day to day operations of the store, using deployment plans and adjusting this during busy periods to allow us to run effectively without impacting the customer experience.
- Successfully completed my Coffee Master course, applying this to my day to day by sharing knowledge with both partners and customers to increase sales and developing knowledge of the team.
- Introduced and carried out weekly store wide mock audits and checks, ensuring our store was compliant and creating action plans.
- Covered multiple sites in the region during my time as a supervisor, which allowed me to help the company where needed and also gain a deeper understanding of the daily operations of various stores.
Assistant Manager
Indulge
Pinner
2018.02 - 2022.04
- Managed the shift, ensuring breaks for staff were covered effectively and everyone was doing their appropriate tasks for the night to run smoothly.
- Trained staff in all areas of the shop including customer service, drinks and coffee training, and proper hygiene standards. This included creating proper training guides and spreadsheets to evaluate performance.
- Dealt with cash handling, counting the till at the end of the night and reporting daily revenue while investigating financial discrepancies.
Education
A-Levels - Biology, Geography and Maths
St Dominic's Sixth Form College
Harrow on the Hill, Harrow05.2019
Skills
- Excellent knowledge on effective stock management and processes, monitoring weekly revenue of items to adjust levels as necessary and minimise loss of profit to the company
- Experience in creating rotas and staffing an area adequately and appropriately, staying below hourly thresholds set to me without impacting the quality of standards
- Ability to effectively manage a team both small and large, delegating tasks where necessary and encouraging growth of my staff in their knowledge and experience
- Can demonstrate a high level of customer service, dealing with any complaints and issues effectively and coaching my own team to follow these same standards
Languages
English
Native
Japanese
Fluent
Timeline
Cinema manager
Cineworld
2024.05 - Current
Store Manager
Starbucks, Cineworld
2023.09 - 2024.05
Shift Supervisor
Cineworld - Starbucks
2022.04 - 2023.09
Assistant Manager
Indulge
2018.02 - 2022.04
A-Levels - Biology, Geography and Maths
St Dominic's Sixth Form College