Emily Mathews
MACCLESFIELD,United Kingdom
Summary
Proficient in customer service and retail operations with two years of experience at Oxfam. Skilled in customer assistance, pricing tools, and till system operations. Strong teamwork capabilities demonstrated through collaborative roles in both front and back-of-shop tasks. Excellent time management and organizational skills effectively balanced with academic commitments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Retail worker / Cashier
Oxfam
Alderley Edge, Cheshire
12.2023 - Current
- Created attractive product displays that stimulated customer interest and purchases,
- Maintained clean and organised store shelves for a pleasant shopping environment,
- Performed price checks for customers with accuracy ensuring trust and credibility,
- Operated till accurately to ensure smooth checkout process.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction,
- Promoted seasonal items or discounts effectively stimulating increased revenue,
- Dealt with over 50 customers each day of work.
Internal Media (work experience week)
BT
Manchester, Greater Manchester
07.2024 - 07.2024
- Created social media posts for internal BT group pages to update workers on new events,
- Researched and compiled information for senior members of staff.
- Gave experience working in true professional environments,
- Learned to effectively manage tasks to ensure all is completed during the work day.
Education
GCSEs - GCSEs
King's Macclesfield
Macclesfield, Cheshire East 09.2023 - 06.2025
Skills
My two years of experience at Oxfam, as well as leadership roles and team sports at school, have taught many useful skills that can be easily applied to retail environments, such as:
- Working with and helping customers,
- General confidence interacting customers,
- Using pricing tools,
- Using multiple different types of till, learning how to use each one easily,
- Working well in teams on the tills as well as in the back-of-shop, sorting and pricing clothes,
- The ability to balance working with studies effectively
Affiliations
I have been an active member of numerous sport teams at my school, especially Netball, taking it to country level. This has significantly improved my capabilities to work in a team, as well as adapting under pressure to benefit myself and my teammates.
I also have an interesting in musical instruments, achieving a Grade 2 Distinction in violin. Leaning musical instruments has significantly improved my resilience and shows a dedication to learning new skills.
Timeline
Internal Media (work experience week)
BT
07.2024 - 07.2024
Retail worker / Cashier
Oxfam
12.2023 - Current
GCSEs - GCSEs
King's Macclesfield
09.2023 - 06.2025
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