Summary
Overview
Work history
Education
Skills
Timeline
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Emily MacDonald

Emily MacDonald

Pelton

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.


Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.


Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.

Overview

11
11
years of professional experience

Work history

Her Majesties Passport Office
Durham
11.2021 - Current
  • Working in a high security environment printing and quality assuring passports, being entrusted with highly sensitive documents (blank passports, customer's documents)
  • Ensuring security standards are maintained and challenging people's behaviour when required
  • Performing basic maintenance and problem solving on the printers
  • Deputising up and taking on a supervisor role dispatching passports and checking the contents of envelopes
  • Performing administrative office work including bookkeeping, filing, and ordering new stationary/supplies
  • Liaising with other teams, offices, and business partners via phone and email to chase up applications and ensuring passports are printed within agreed SLAs (Service Level Agreements)
  • Training up new members of the team including management
  • Staying back/coming in early to help prevent backlogs
  • Volunteering to be trained up on other teams to assist other areas of the business if required (Fast trackteam, PFI etc)
  • Reporting any issues/incidents to the appropriate line management.

More 4 Less
06.2021 - 10.2021
  • Pay out pensions
  • Accept bill payments
  • Accepting payment for bills such as gas, electric, water and council tax bills
  • Selling stamps and weighing letters, parcels and packets
  • Dealing with financial services, such as banking and foreign currency and cashing in cheques
  • Segregating mail into the correct post bags
  • Declaring the cash, e.g
  • Counting all the money making sure it matches the system
  • Selling mobile top ups and selling and activating gift cards.

Care assistant

Barchester Care Home, Birtley
01.2018 - 12.2019
  • Supporting residents with personal care including washing, bathing and dressing
  • Supporting at mealtimes
  • Updating resident care plans and making sure all notes were correct and accurate
  • Using hoists to support with moving and lifting
  • Helping to support with residents to help with their social interaction skills
  • Liaising with senior carers, nurses and other medical staff as well as residents families.

Care Assistant

Gainford Care Home
Chester
01.2017 - 12.2018
  • Supporting residents with personal care including washing, bathing and dressing
  • Supporting at mealtimes
  • Updating resident care plans and making sure all notes were correct and accurate
  • Using hoists to support with moving and lifting
  • Helping to support with residents to help with their social interaction skills
  • Liaising with senior carers, nurses and other medical staff as well as residents families
  • Escorting residents to hospital appointments.

01.2015 - 12.2017
  • I have been a full-time parent to my child
  • During this important time in my life I have developed transferable skills in, communication, dealing with schools, doctors and other appointments
  • I have developed budgeting and money management skills, time keeping and cleaning and oranisational skills.

Accounts Administrator

Henry Colbeck, Trading
01.2015 - 12.2015
  • Working in a busy sales and marketing office, using the cash counting machine and viewing customer accounts
  • Speaking to customers over the phone and keying in customer orders, using the franking machine and assisting the marketing department with their marketing promotions.

Customer

Brewers Fayre
Durham
01.2014 - 12.2015
  • Working in the soft-play area, supervising children and organising parties, preparing and serving food
  • Booking children into the play area, taking money and cleaning the area at the end of each session
  • Welcomed parents into the restaurant, escorting them to their table and also informing them on any information they may need.

Volunteer

RSPCA
Chester
01.2013 - 12.2013
  • Duties included
  • Cleaning kennels and the cattery, preparing food and making sure all animals were fed
  • Assisted with the socialisation of the animals to prepare them for re-homing and helped at fund raising events.

Education

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Management Level Houghall college (East Durham College, St. Leonard's Catholic School
2015

Skills

  • Cheque cashing
  • Loading and unloading
  • Store appearance maintenance
  • Cash register operations
  • Cash counting
  • Moving and handling
  • Alcohol law compliance
  • Cash handling policies
  • Price changes
  • Restocking inventory
  • Safe balancing
  • Customer greeting
  • Identification checks
  • Scanner operations
  • Document retrieval
  • Operational processes
  • Diary management
  • Staff motivation
  • Microsoft Office
  • Scanning and laminating
  • Processing records destruction
  • File and data retrieval systems
  • Information security
  • Answering incoming calls
  • Documenting patient information
  • Dedicated team player
  • Problem resolution

Timeline

Her Majesties Passport Office
11.2021 - Current

More 4 Less
06.2021 - 10.2021

Care assistant

Barchester Care Home, Birtley
01.2018 - 12.2019

Care Assistant

Gainford Care Home
01.2017 - 12.2018

01.2015 - 12.2017

Accounts Administrator

Henry Colbeck, Trading
01.2015 - 12.2015

Customer

Brewers Fayre
01.2014 - 12.2015

Volunteer

RSPCA
01.2013 - 12.2013

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Management Level Houghall college (East Durham College, St. Leonard's Catholic School
Emily MacDonald