Emily Levantini

Led recruitment processes for departmental staff, ensuring alignment with organisational needs.
Manage employee relations matters, including Capability, Disciplinary, and Grievance issues, in collaboration with HR.

Monitor and take responsibility for departmental performance, including the tracking and reporting of Key Performance Indicators (KPIs).
Represent the department in relevant internal and external meetings.
Ensure departmental processes are efficient, up to date, and effectively communicated to all staff.
Maintain thorough knowledge of Trust policies and procedures, acting as a point of reference and resource for team members.
Oversee teams across two sites: Clinical Assessment Services at City of Coventry Health Centre and Outpatients at the Hospital of St Cross.

Ensure effective communication with the offsite team via email and Microsoft Teams, including conducting regular site visits.

Contribute to service improvement initiatives and participate in project work as required

Manage employee relations matters, including Capability, Disciplinary, and Grievance issues, in collaboration with HR.

Monitor, investigate, and respond to complaints using the DATIX system.

Creating and updating staff rotas, including off-duty schedules.

Line management of reception staff, acting as their first point of contact for any queries or issues.

Supporting receptionists in managing challenging patient interactions.

Managing and coordinating staff annual leave.

Conducting annual Personal Development Reviews (PDRs) with team members.

Overseeing staff sickness, including updating ESR system, maintaining sickness trackers, conducting long term sickness reviews, and attending formal absence management meetings with HR.

Ensuring staff competencies and mandatory training requirements are current and compliant.

Monitoring and responding to Key Performance Indicators (KPIs), working with data and reports to support service improvements.

Ordering equipment and uniforms as required for the team.

Proficient in using a variety of systems including EPR, Microsoft Teams, E-Referrals, ESR, Excel, Integra, and Outlook.