Emily Larcombe
Camberley
Summary
Accomplished professional with expertise in recruitment, staff mentoring, and advanced problem solving. Demonstrates exceptional communication and interpersonal skills, coupled with a strong understanding of health and safety regulations and loss prevention strategies. Proficient in cash handling, budgeting, and financial planning, with a proven ability to implement effective solutions that drive operational efficiency. Committed to fostering team development while ensuring compliance with organisational standards.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Store Manager
Smiggle
Camberley
08.2022 - 03.2025
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Achieved performance targets through diligent tracking and assessment of KPIs.
Sales Assistant and Baker
Welcome Southern Co-op Franchise
Addlestone
10.2018 - 07.2023
- Managed till operations smoothly, reducing waiting time for customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted with shop closing duties, ensuring security of premises overnight.
- Complied strictly with health and safety regulations whilst performing tasks, upholding professional standards within the industry.
Sales Assistant
Cash and Cheque Express
Aldershot
09.2017 - 10.2018
- Managed confidential documents, ensuring data protection compliance.
- Answered phone calls and emails, responding to questions quickly and clearly.
- Maintained clean and organised shop floor to provide pleasant shopping environment.
- Pricing, testing and authenticating items
- Demonstrated products to potential customers leading to increased sales.
- Maintained customer records and completed sales reports.
Education
A-Level - Law
Godalming College
09.2011 - 06.2013
A-Levels - Art History
Godalming College
09.2011 - 06.2013
A-Level - Personal Finance
Godalming College
09.2011 - 06.2013
A-Level - English Literature
Godalming College
09.2011 - 06.2013
GCSEs - English Literature, English Language, Maths, Science, ICT, Art, Food Tech, History and RE
Woolmer Hill Maths and Computing College
09.2007 - 06.2011
Skills
- Excellent communication skills
- Cash handling
- Recruitment
- Health and Safety regulations
- Staff mentoring
- Loss prevention strategies
- Advanced problem solving
- Interpersonal skills
- Budgeting and financial planning
References
References available upon request.
Timeline
Store Manager
Smiggle
08.2022 - 03.2025
Sales Assistant and Baker
Welcome Southern Co-op Franchise
10.2018 - 07.2023
Sales Assistant
Cash and Cheque Express
09.2017 - 10.2018
A-Level - Law
Godalming College
09.2011 - 06.2013
A-Levels - Art History
Godalming College
09.2011 - 06.2013
A-Level - Personal Finance
Godalming College
09.2011 - 06.2013
A-Level - English Literature
Godalming College
09.2011 - 06.2013
GCSEs - English Literature, English Language, Maths, Science, ICT, Art, Food Tech, History and RE
Woolmer Hill Maths and Computing College
09.2007 - 06.2011
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