Emily Lane

• Coordinated with teams to deliver seamless customer experiences.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Increased customer satisfaction by resolving issues.
• Displayed energy and enthusiasm throughout.

Working across fine dining, luxury, and fast-paced venues taught me to adapt quickly, prioritise under pressure, and communicate effectively with colleagues and guests to deliver exceptional service.

• Managed daily operations, staff schedules, and customer communications in a busy environment.
• Trained and supported new team members, ensuring consistent service standards.
• Created a positive work environment, resulting in higher employee morale.

This role strengthened my leadership and organisational skills, teaching me how to coordinate teams, delegate effectively, and maintain clear communication to keep operations running smoothly in a high-pressure environment.