Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

Kerry-Anne King

Leicester,Leicestershire

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, and hands-on in task completion. Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.

Overview

24
24
years of professional experience
1
1
Certification

Work history

Fitness instructor

The Fitness Club
Leicester, Leicestershire
05.2025 - Current
  • Created a fitness group within a community which consists of over 45 members
  • Assisted members in reaching personal fitness goals by providing one-to-one training sessions.
  • Encouraged consistency in workouts by creating an encouraging atmosphere where everyone felt comfortable and motivated..
  • Enhanced strength and flexibility for clients through tailored workout routines.
  • Created a positive environment with energetic, upbeat classes.
  • Facilitated injury prevention via instruction on safe exercise practices.
  • Adapted training methods to suit individual fitness levels or health concerns, making exercise accessible to all participants.
  • Promoted healthier lifestyles with advice on nutrition, weight control and lifestyle issues.
  • Increased client motivation by designing personalised fitness programmes.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Offered exercise variations to support participants with injuries and specialist needs.
  • Planned fun exercise classes for varying ages, abilities and fitness levels.
  • Planned and delivered engaging group and one-to-one fitness programmes.
  • Integrated warm up and cool down routine at session start and end.
  • Monitored participants closely to maintain safe exercise practices.

Group trainer/Nutritionist

BT Fitness
Leicester , Leicestershire
09.2023 - Current
  • Improved client fitness by implementing tailored exercise plans.
  • Organised group fitness classes to foster community engagement.
  • Evaluated client progress, adjusted training regimens accordingly.
  • Educated clients on proper nutrition, promoting healthier lifestyles.
  • Demonstrated correct exercise techniques to minimise injury risk.
  • Motivated clients towards achieving personal health and fitness goals.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Planned fun exercise classes for varying ages, abilities and fitness levels.
  • Promoted healthier lifestyles by providing personalised nutrition advice and plans.
  • Developed comprehensive meal plans for clients, improving their overall wellbeing.
  • Educated individuals about the impact of food on their body, fostering mindful eating habits.
  • Supported people to implement sustainable lifestyle and nutrition changes leading to meaningful improvements in health.
  • Created a positive environment with energetic, upbeat classes.
  • Encouraged consistency in workouts by creating an encouraging atmosphere where everyone felt comfortable and motivated..
  • Enhanced strength and flexibility for clients through tailored workout routines.
  • Adapted training methods to suit individual fitness levels or health concerns, making exercise accessible to all participants.

Staff training

East Midlands Landscaping Ltd
Leicester , Leicestershire
07.2006 - Current
  • Coordinated staff training and development opportunities to enhance job-specific skills.
  • Assisted management team with staff training and development.
  • Implemented staff training and development to improve team expertise and performance.
  • Oversaw staff training, addressing knowledge and skills gaps to maximise work quality and efficiency.
  • Facilitated staff training and development to meet project requirements.
  • Coordinated staff training to maintain team abilities, facilitate growth and uphold compliance.
  • Company mentor, train new starters and act as a point of contact while they become effective in their roles
  • Developed and manage the training matrix and keep it up to date

Accounts manager

East Midlands Landscaping Ltd
Leicester , Leicestershire
07.2006 - Current
  • Followed up monthly statements with courtesy calls to customers.
  • Produce rough invoices from job sheets
  • Improved invoicing policies by implementing more efficient strategies to improve cash flow
  • Monitored and responded immediately to messages and phone calls regarding credit control issues.
  • Chased clients to procure payments in line with agreed terms and conditions.
  • Monitored outstanding balances and followed up payments.
  • Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
  • Contacted customers about overdue payments by phone, letter and email.
  • Received debit and credit card payments by phone.
  • Escalated serious issues and concerns immediately to supervisor.
  • Investigated invoices, requesting appropriate evidence from suppliers.
  • Developed and cultivated strong professional relationships across company departments.
  • Conducted credit checks and monitored credit alerts.
  • Informed customers of potential legal action and required remediation to avoid escalation.
  • Prompted customers with overdue payments to avoid penalties.
  • Wrote professional correspondence outlining ageing account information.
  • Progressed legal action for overdue accounts.
  • Managed customer accounts for maintaining positive client relationships.
  • Reduced business risk with stringent credit checks and assessment.
  • Prepared invoices in Sage 50, consistently meeting monthly invoicing and cash collection targets.
  • Prepared monthly Sage reports and statements, coding VAT items and reconciling accounts correctly.
  • Utilised Sage software to process sales orders daily.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.

Customer Care

Persimmon Homes North Midlands
Leicester , Leicestershire
09.2004 - 07.2006
  • Delivered first-class support through attentive, friendly and responsive customer care.
  • Upheld highest level of customer care standards.
  • Competent in using COINS software
  • Organised repairs to customer properties using our internal team and external sub contractors
  • Handled customer complaints
  • Booked repair works in and liaised with customers to complete works
  • General office duties
  • Completed new home demonstration forms and liaised with site managers to rectify defects
  • Handle all 1 month inspection forms and liaised with subcontractors to rectify any defects within warranty

Pub Landlady

The Forge - Glenfield
Leicester , Leicestershire
01.2004 - 08.2004
  • Enhanced customer satisfaction by ensuring prompt and professional service delivery.
  • Improved pub ambiance with regular maintenance and cleaning tasks.
  • Coordinated special events to boost patron engagement.
  • Managed stock control, minimising wastage and maximising profit margins.
  • Handled staff rosters for efficient workforce management.
  • Provided comprehensive training to new staff members, improving service quality.
  • Dealt with vendor relationships, securing optimal supply deals.
  • Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
  • Oversaw daily cash handling procedures to ensure financial integrity.
  • Monitored bar inventory regularly, preventing shortages during peak hours.
  • Maintained a safe environment for customers and staff alike by adhering to health and safety regulations.
  • Collaborated with kitchen staff to ensure efficient food service timings.
  • Adhered to licensing laws, preventing legal complications.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.

Bar staff member

Squares - Leicester
Leicester , Leicestershire
08.2001 - 01.2004
  • Ensured customer satisfaction by providing excellent service.
  • Managed bar inventory for efficient operation.
  • Served customers to foster a friendly atmosphere.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Made cocktails for customer enjoyment.
  • Assisted in training new staff, contributing to team efficiency.
  • Handled cash transactions to ensure accurate accounting.
  • Prepared beverages, ensuring consistent quality.
  • Managed customer disputes effectively, preserving the business reputation.
  • Restocked bar efficiently during busy periods.
  • Liaised with kitchen staff for seamless service delivery.
  • Kept records of tabs accurately, avoiding monetary discrepancies.
  • Rotated stock regularly, reducing waste from expired products.
  • Maintained professional knowledge about various drink recipes and offerings.
  • Adhered to health and safety regulations strictly.
  • Helped organise special events at the bar.
  • Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

Education

GCSEs -

Longslade community College
Leicester
09.1996

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership
  • Resourcefulness
  • Knowledge of Sage 50/COINS
  • Microsoft office experience
  • Works well as part of a team
  • Strategic thinking
  • Adaptability
  • Creativity

Certification

  • Level 2 Award in Group Training
  • Level 3 Award in Nutrition for Physical Activity
  • Level 2 Award in instructing Kettlebells
  • First Aid including paediatrics
  • Fully insured
  • Full clean driving license

Timeline

Fitness instructor

The Fitness Club
05.2025 - Current

Group trainer/Nutritionist

BT Fitness
09.2023 - Current

Staff training

East Midlands Landscaping Ltd
07.2006 - Current

Accounts manager

East Midlands Landscaping Ltd
07.2006 - Current

Customer Care

Persimmon Homes North Midlands
09.2004 - 07.2006

Pub Landlady

The Forge - Glenfield
01.2004 - 08.2004

Bar staff member

Squares - Leicester
08.2001 - 01.2004

GCSEs -

Longslade community College

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