Emily Jones
Goring by sea
Summary
Highly organised professional with a strong background in virtual communication, database management, and policy implementation. Demonstrates advanced typing speed and exceptional attention to detail, ensuring efficient order processing and professional correspondence. Skilled in IT infrastructure understanding, time optimisation, and strategic selling techniques. Adept at sales reporting and promotion implementation, with a results-driven approach to achieving business objectives. Career goal includes leveraging expertise in telephone etiquette and written and verbal communication to enhance organisational success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Care assistant
Prestige Nursing and Care
Worthing, West Sussex
2022.12 - 2024.01
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Organised recreational activities for improved social interaction amongst residents.
- Collaborated with healthcare team for effective patient care delivery.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Respected privacy and dignity of each resident during provision of care services.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Assisted in daily living activities for enhanced patient comfort.
- Monitored client health conditions and reported immediate issues to manager.
Care assistant
Avon house care home
Worthing, West Sussex
2022.08 - 2022.12
- Encouraged independence among patients whilst assisting them with tasks.
- Organised recreational activities for improved social interaction amongst residents.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Provided emotional support to patients, improving their mental wellbeing.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Assisted in daily living activities for enhanced patient comfort.
- Respected privacy and dignity of each resident during provision of care services.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Receptionist
Grove lodge veterinary group
Worthing, West Sussex
2022.03 - 2022.08
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained accurate logs of visitor entries for security purposes.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Handled appointment scheduling to ensure smooth daily operations.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
Care assistant
Guild Care
Worthing, West Sussex
2021.08 - 2021.12
- Encouraged independence among patients whilst assisting them with tasks.
- Collaborated with healthcare team for effective patient care delivery.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Provided emotional support to patients, improving their mental wellbeing.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Adapted to service users' needs and requests to maintain personalised care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Sales assistant
Pets Corner
Worthing, West Sussex
2019.09 - 2021.08
- Delivered exceptional after-sales service, encouraging repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Built strong relationships with regular customers for repeat business.
- Conducted daily inventory checks to manage stock levels accurately.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Assisted customers with product selection for optimal satisfaction.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Collaborated with sales managers to meet target quotas.
- Processed returned or exchanged items and provided refunds to customers.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Demonstrated product usage and features to customers.
Education
GCSEs - Art
Durrington high school
Worthing, West Sussex 2015.01 - 2016.05
NVQ Level 1 - Childcare
Northbrook college
Worthing, West Sussex 2016.09 - 2017.05
Certificate of Higher Education - Animal care
Brinsbury college
Chichester, West Sussex 2015.09 - 2016.07
Skills
- Advanced typing speed
- Virtual communication
- Attention to Detail
- Order processing
- Database management
- Written and verbal communication
- Telephone etiquette
- Professional correspondence
- Policy implementation
- Results-driven
- Highly organised
- IT infrastructure understanding
- Time optimisation
- Promotion implementation
- Strategic selling techniques
- Sales reporting
Timeline
Care assistant
Prestige Nursing and Care
2022.12 - 2024.01
Care assistant
Avon house care home
2022.08 - 2022.12
Receptionist
Grove lodge veterinary group
2022.03 - 2022.08
Care assistant
Guild Care
2021.08 - 2021.12
Sales assistant
Pets Corner
2019.09 - 2021.08
NVQ Level 1 - Childcare
Northbrook college
2016.09 - 2017.05
Certificate of Higher Education - Animal care
Brinsbury college
2015.09 - 2016.07
GCSEs - Art
Durrington high school
2015.01 - 2016.05