Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Emily Jagger

Harrogate,North Yorkshire

Summary

Motivated employee well-versed in strong communication and organisation skills looking to branch into an administrative role to suit and build upon current skillset. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, managing projects and correctly ensuring all administrative tasks are done to a very high standard. Enjoys the challenge of taking on new responsibilities within work with a strong knack for customer service and communication skills that foster positive client interactions. Committed to enhancing store performance and delivering exceptional shopping experiences to maintain long-lasting relationships with customers.

Overview

12
12
years of professional experience

Work History

Retail sales associate

Pets At Home
07.2020 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Contributed to sales targets through active promotion of products.
  • Boosted store reputation with excellent customer service skills.
  • Managed stock levels for optimal store performance.
  • Assumed responsibility for cash handling and financial transactions.
  • Executed daily operational tasks, improving overall store efficiency.
  • Responded proactively to customer complaints, leading to improved relations and repeat business.

Front of house

Independent restaurant
Thirsk, North Yorkshire
05.2019 - 03.2020
  • Part time, evening and afternoon work whilst also studying for A-levels.
  • Cultivated welcoming Front of House (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Managed incoming calls for seamless operations.

Stable hand

Eventing Yard
01.2013 - 09.2019
  • Volunteered at multiple events which included stewarding and sometimes managing different classes by myself at a young age which involved dealing with the public, managing and resolving problems and ensuring that the classes ran to time.
  • Took charge of stable maintenance tasks, ensuring durability and safety.
  • Fostered positive relationships with visitors through excellent customer service skills.
  • Assisted in organising equestrian events providing engaging experiences for guests.

Education

Bachelor of Science - Sports

Hartpury University
09/2021 - 05/2024

A-Levels -

Thirsk School & Sixth Form College
Thirsk, NYK
09/2018 - 07/2020

GCSEs -

Thirsk School & Sixth Form College
Thirsk, NYK
09/2013 - 07/2018

Skills

  • Excellent interpersonal skills
  • Outstanding phone manner
  • Adaptable to different environments
  • Critical thinker
  • Full driving licence and own car
  • Quick learner
  • Staff management
  • Outstanding organisation under pressure
  • Strong maths skills
  • Computer proficiency

Affiliations

  • Crochet
  • Fashion
  • Horse Riding
  • Weight lifting
  • Baking

Accomplishments

    Consistently exceed company targets to earn management and mentoring roles.

    Colleague of the month multiple times due to excellent interpersonal skills with both customers and colleagues.

    Completed extra training to become an expert in my field allowing me to plan and deliver sessions to large groups of children on a weekly basis.

Timeline

Retail sales associate

Pets At Home
07.2020 - Current

Front of house

Independent restaurant
05.2019 - 03.2020

Stable hand

Eventing Yard
01.2013 - 09.2019

Bachelor of Science - Sports

Hartpury University
09/2021 - 05/2024

A-Levels -

Thirsk School & Sixth Form College
09/2018 - 07/2020

GCSEs -

Thirsk School & Sixth Form College
09/2013 - 07/2018
Emily Jagger