Emily Everall
Hereford,Herefordshire
Summary
I am keen, flexible, enthusiastic. I have great customer service ethos. I am always polite, courteous, cheerful and work well with others. I am happy to complete any tasks asked of me.
Overview
10
10
years of professional experience
Work History
Business Administrator
SMT Auto Services
Hereford
10.2025 - Current
- Oversaw front desk activities, providing exceptional service to customers during transactions, signing customers in and taking payments providing outstanding customer service.
- Produced quotes, collected payments and provided invoices for purchase of parts, delivering reasonable prices.
- Operated till, processed payments, and reconciled cash at end of day for accuracy.
- Liaised between customers and mechanics, ensuring clear communication of parts requirements and availability.
- Assisted customers in selecting the correct parts for their vehicles, enhancing customer satisfaction and loyalty.
- Ordered parts from suppliers based on Service Department and customer requests.
- Monitored email to promptly collect and respond to complaints.
- Organised and prioritised tasks effectively to meet customer service targets and deadlines.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Maintained constant presence at front counter to receive enquiries.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Executed filing system for invoices, ensuring efficient access to documentation, customer records and other paperwork to facilitate ease of retrieval.
- Welcomed guests and clients in a friendly, positive manner.
Van Driver
Edisons Coffee Shop
Hereford
09.2023 - 08.2025
- Delivering goods to customers on designated routes and adhering to timed deliveries.
- Maintained vehicle in optimum condition for safety and reliability.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Ensured vans remained clean and presentable, adhering to company cleanliness standards through daily deep cleans.
- Promoted health and safety standards in the workplace to ensure safe operations.
- Built strong customer relationships by consistently greeting customers warmly and politely.
- Maintaining good customer service
- Assisted customers with order placement
- Daily reporting inputting oven and fridge temps into record book
Retail Sales Assistant
Aldi
Ledbury
08.2021 - 10.2021
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Advised customers on product range, price, delivery, warranties and product use.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Replenished items and organised displays to keep stock looking professional.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Collaborated with team members to achieve sales targets and improve store performance.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
Happy Nursery Days
Childcare
Hereford
10.2018 - 11.2019
- Reported concerns to parents to ensure children's happiness and safety.
- Managed daily routines including drop-offs, pick-ups, nap times, and meal times efficiently.
- Kept house clean during childminding activities by clearing mess after activities, maintaining excellent client satisfaction.
- Closely supervised and monitored children activities throughout playtime and during trips out.
- Helped children get ready, dressed and cleaned and prepared for outings.
- Facilitated outdoor activities and outings to parks and playgrounds, promoting physical activity and socialisation.
- Maintained a safe and nurturing environment for children, adhering to health and safety guidelines.
- Prepared breakfast, lunch, dinner and snacks, following parents' dietary plans.
- Kept detailed records of children's progress, routines, and any incidents to inform parents and regulatory bodies.
- Greeted children and guardians upon arrival, creating a welcoming environment to assist with settling in period.
- Taught children manners and social skills, preparing them for future educational and social settings.
- Assisted children with washing and toileting.
- Organised children's rooms and play areas to keep environments tidy, safe, and conducive to play.
- Planned and created exciting activities for children, designed to improve learning development and enhance creativity.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Supported meal times and sleep periods, creating calming environments conducive to relaxation.
- Maintained open and effective communication with parents, providing updates on children's wellbeing and progress.
Retail Sales Assistant
Peacocks
Hereford
07.2016 - 05.2019
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximise team performance.
- Built and maintained courteous and effective working relationships.
- Maintained clean, safe working environments to eliminate accident risks.
Skills
- Parts ordering and Payment processing
- Inventory management
- Customer relationship management
- Customer service
- Email management
- Effective communication
- Problem solving
- Digital marketing
Timeline
Business Administrator
SMT Auto Services
10.2025 - Current
Van Driver
Edisons Coffee Shop
09.2023 - 08.2025
Retail Sales Assistant
Aldi
08.2021 - 10.2021
Happy Nursery Days
Childcare
10.2018 - 11.2019
Retail Sales Assistant
Peacocks
07.2016 - 05.2019