Emily Hatter
Hayling Island ,Hampshire
Summary
Experienced and knowledgeable individual in enhancing customer satisfaction and business success. Diplomatic and proficient with proven commitment to great end results. Hardworking team player bringing necessary experience and knowledge to tackle presented issues. And overall a friendly team member.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Team leader
Co op
Hayling Island, Hampshire
2023.03 - Current
- Follow opening, closing and shift changeover procedures for seamless operations.
- Professionally handle difficult customer complaints and issues in a timely manner to maintain first-class customer service standards.
- Delegate tasks and provide guidance to make best use of individuals' skills.
- Support team to overcome new challenges by forecasting knowledge and skills gaps.
- Strive to create a positive and productive work environment while delivering excellent customer service.
Lifeguard
Away Resorts
Hayling Island, Hampshire
2022.07 - 2023.08
- Supervise pool sessions for family's and holiday makers.
- I am vigilant in monitoring the pool area, enforcing safety rules and responding quickly to any potential emergencies
- Regular inspections and maintenance of pool equipment, checking water temperatures, pH and chlorine levels to safeguard swimmers' health.
- Open or close pool depending on schedule and hours.
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
Waiter
Warner Leisure Hotels
Hayling Island, Hampshire
2021.06 - 2022.07
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Polished glasses and cutlery to high standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
A-Levels - PE, Psychology
Havant college
Havant 2021.09 - 2023.06
GCSEs - Maths, English, Double Science, Spanish, Drama, Geography
The Hayling College
Hayling Island 2016.09 - 2021.05
Skills
- Problem-solving
- Customer service skills
- Leadership
- Communication skills
- Punctual
- Attentive
Bronze DofE Award
To gain this i spent 3 months volunteering at an after school kids club and learning a new hobby and 6 months participating in a sport i enjoyed. While then using navigation skills to walk across the East meon for two days.
Head girl
At school, I was given head girl for being an all round, great student always striving for the best. I had to part take in public speaking and represent the school in and out of the classrooms .
Timeline
Team leader
Co op
2023.03 - Current
Lifeguard
Away Resorts
2022.07 - 2023.08
A-Levels - PE, Psychology
Havant college
2021.09 - 2023.06
Waiter
Warner Leisure Hotels
2021.06 - 2022.07
GCSEs - Maths, English, Double Science, Spanish, Drama, Geography
The Hayling College
2016.09 - 2021.05