EMILY HANKINSON

Sales Assistant at Miniso, currently in a seasonal role started in December 2025 and continuing beyond the initial contract. Providing customer focused service in a fast paced retail environment, working towards individual and store KPI targets through upselling and personalised recommendations, while maintaining high store standards and supporting customers in finding the right products.

• Worked as a Seasonal Sales Assistant, focusing on customer engagement, upselling add-ons, and ensuring a positive shopping experience. Collaborate with the team to maintain high morale during the busy Christmas season. Responsibilities include balloon inflation, celebration preparation, restocking, and supporting smooth store operations through teamwork and enthusiasm.

• Developed strong manual handling skills while managing stock movement and replenishment. Demonstrated effective communication and interpersonal skills by collaborating with colleagues and assisting in training new staff. Responsible for shop maintenance, including cleaning and locking up, as well as cash handling and daily sales recording. Maintained attention to detail when setting up and stocking new seasonal displays.

• Thrived in a fast-paced environment, maintaining a tidy and organized shop floor during peak periods, including Christmas. Demonstrated patience and professionalism while assisting customers with refunds, Klarna payments, and product selection. Effectively encouraged sales and located parcels from the stockroom. Utilized technology, including QR code scanners, and upheld company values through strong commercial awareness and time management.