Emily Green
Cowdenbeath,Fife
Summary
Dedicated professional with a strong focus on customer service and satisfaction enhancement. Demonstrates exceptional communication skills and the ability to effectively manage electronic diary scheduling. Known for patience, tolerance, and being a reliable team player, consistently contributing to collaborative success. Committed to hard work and continuous improvement in customer service roles, aiming to leverage these skills for future career advancement.
Overview
3
3
years of professional experience
Work history
Business Services Advisor
Kingdom Housing Association
Glenrothes, Fife
2025.04 - 2026.04
- Ordering supplies and stationery for the business.
- Planning and organising meetings for various teams.
- Carry our Fire alarm testing in the main office.
- Responding to queries from colleagues.
- Booking and organising repair to company vehicles.
Customer service advisor
Kingdom Housing Association
Glenrothes, Fife
2024.11 - 2025.04
- Working in reception welcoming customers to the business.
- Answering inbound calls in relation to all aspects of the business.
- Responding or redirecting emails received to customer services.
Customer Service Advisor
Lloyds Bank
2024.01 - 2024.05
- Answering inbound calls in relation to customers' bank accounts.
- Dealing with customer enquiries and complaints.
- Passing calls to other departments within the bank.
Customer Service Advisor
Sainsburys Bank
2023.09 - 2023.10
- Answering inbound calls in relation to customers' bank accounts.
- Dealing with customer enquiries and complaints.
- Passing calls to other departments within the bank.
Customer Service Advisor
Nationwide
2023.02 - 2023.07
- Answering inbound calls in relation to customers' bank accounts.
- Dealing with customer enquiries and complaints.
- Passing calls to other departments within the bank.
Customer Service Advisor
Argos
2022.11 - 2022.12
- Serving customers at the front desk.
- Processing orders on the IT system.
- Collecting orders for customers from the warehouse.
Education
National Qualifications National 4 - English, Maths, Childcare, Biology, Geography
Beath High School
National Qualifications National 5 - Maths, English, Health Sector, Biology
Beath High School
Skills
- Communication excellence
- Customer satisfaction enhancement
- Patience and tolerance
- Electronic diary scheduling
- Team player
- Customer Service
- Hard-working
REFERENCES
- Lisa, Henderson, Lisa.henderson@nationwide.com, 07706200482, Nationwide
- Mark, Hodgkinson, lloydsbanking@mailhr.info, Lloyds Bank
ACTIVITIES
In my free time I enjoy spending time with friends and family, attending music events.
Timeline
Business Services Advisor
Kingdom Housing Association
2025.04 - 2026.04
Customer service advisor
Kingdom Housing Association
2024.11 - 2025.04
Customer Service Advisor
Lloyds Bank
2024.01 - 2024.05
Customer Service Advisor
Sainsburys Bank
2023.09 - 2023.10
Customer Service Advisor
Nationwide
2023.02 - 2023.07
Customer Service Advisor
Argos
2022.11 - 2022.12
National Qualifications National 5 - Maths, English, Health Sector, Biology
Beath High School
National Qualifications National 4 - English, Maths, Childcare, Biology, Geography
Beath High School