Emily Green
Civil Service
Glasgow
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Brewery Assistant
Not That California Brewing CO
Falkirk, FAL
11.2023 - Current
- Supported marketing, customers service, and delivery processes with subject matter expertise.
- Assigned daily work tasks and set weekly schedules.
- Identified issues, analysed information and provided solutions to problems.
Civil Servant
HMRC
Glasgow, South Lanarkshire
05.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
Store Team Member
Homebase LTD
Glasgow, GLG
06.2003 - 05.2017
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Event Organizer
Professional Wrestling
Glasgow, GLG
07.2005 - 12.2013
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Inspected event facilities to confirm conformance to customer requirements.
- Consulted with customers to determine objectives and requirements for events.
- Reviewed event bills to confirm accuracy and approve payment.
Event Assistant
East Renfrewshire Council
Glasgow, GLG
07.2005 - 08.2008
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Created and executed promotional strategies for events to hit attendee targets.
- Responded to inquiries from attendees and addressed any issues or complaints.
Education
Higher National Diploma - Computing: Technical Support
Glasgow Nautical College
Glasgow 08.2003 - 09.2005
Skills
Complaint resolution
Sales expertise
Account management
Administrative support
Stock management
CRM
Money handling abilities
Recordkeeping strengths
POS systems expert
Timeline
Brewery Assistant
Not That California Brewing CO
11.2023 - Current
Civil Servant
HMRC
05.2017 - Current
Event Organizer
Professional Wrestling
07.2005 - 12.2013
Event Assistant
East Renfrewshire Council
07.2005 - 08.2008
Higher National Diploma - Computing: Technical Support
Glasgow Nautical College
08.2003 - 09.2005
Store Team Member
Homebase LTD
06.2003 - 05.2017