Emily Graham

• Assisted with the handling, feeding, and daily care of both inpatient and day patients, ensuring their comfort and wellbeing.
• Supported veterinary surgeons and veterinary nurses during consultations, examinations, and clinical procedures.
• Maintained high standards of cleanliness, hygiene, and infection control throughout the practice.
• Scheduled, booked, and rearranged appointments, ensuring an efficient workflow and effective communication with clients.
• Accurately managed client and patient records, maintaining confidentiality and attention to detail.
• Provided compassionate, professional customer service, supporting clients through difficult and emotional situations with empathy and sensitivity.
• Monitored patients throughout the day, reporting any changes in condition promptly to the veterinary team.
• Contributed to a safe, welcoming, and efficient clinical environment while working collaboratively within a multidisciplinary team.

Key Skills

• Animal handling and patient care
• Supporting veterinary consultations and procedures
• Appointment scheduling and diary management
• Client record management and confidentiality
• Compassionate client communication
• Infection prevention and hygiene control
• Patient monitoring and welfare
• Teamwork in a clinical environment
• Time management and organisation
• Attention to detail and reliability

• Provided friendly and knowledgeable customer service, advising customers on pet care, nutrition, and suitable products.
• Maintained a clean, safe, and well-organised shop environment in line with hygiene standards.
• Cared for small animals by feeding, cleaning enclosures, and monitoring their health and wellbeing.
• Replenished stock, organised merchandise, and created attractive product displays.
• Processed customer orders accurately and efficiently.
• Handled cash and card payments while delivering excellent customer service.
• Demonstrated strong communication, organisation, and multitasking skills in a busy retail environment.

Key Skills

• Customer service and communication
• Animal care and welfare
• Pet nutrition and product knowledge
• Cash handling and payment processing
• Stock control and merchandising
• Hygiene and cleanliness standards
• Organisation and time management
• Teamwork and reliability

I worked on a Pimm's stand at concerts and horse racing events, regularly travelling and staying away for 1–2 days at a time. My responsibilities included preparing the stand before events, requiring early starts, serving customers throughout the event, and carrying out a thorough clean-down at the end of each day, often resulting in late finishes. This role demonstrated my reliability, strong work ethic, and ability to work long hours in a fast-paced environment.

• Delivered reliable daily dog walking and in-home pet sitting services for a variety of pets.
• Provided high-quality animal care, including feeding, grooming, administering routine care, and companionship.
• Maintained pets' health, safety, and wellbeing through regular exercise and attentive supervision.
• Managed client bookings, schedules, and communications, building strong, long-term relationships based on trust and reliability.
• Demonstrated excellent time management by coordinating multiple appointments while maintaining a high standard of care.

Key Skills

• Animal care and handling
• Pet health, nutrition, and behaviour knowledge
• Client communication and customer service
• Hygiene and infection control
• Time management and organisation
• Reliability and attention to detail
• Teamwork in fast-paced environments
• Supporting veterinary procedures