Emily Fisk
Summary
Charismatic professional with a keen eye for customer service, knowledgeable about managing guest requests and maintaining a welcoming environment. Possesses strong communication skills and problem-solving abilities, honed through experience in hospitality and customer-focused environments. Dedicated to creating memorable experiences and enhancing guest satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Concierge
Warwick Castle Accommodation
Warwick
2024.03 - Current
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Delivered exceptional service to VIP guests, exceeding expectations.
- Worked closely with hotel staff to ensure consistent communication flow.
- Coordinated transportation arrangements for timely pick-ups and drop-offs.
- Provided personalised services to guests, improving their stay experience.
- Handled complaints professionally, resolving issues promptly.
- Organised special requests from guests, ensuring attention to detail.
- Communicated regularly with housekeeping staff to maintain room standards.
Hostess
Aramark
Warwick
2021.06 - 2023.12
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Managed reservations and seating arrangements for smooth operations.
- Provided excellent customer service to ensure repeat business.
- Assisted in setting up and clearing tables for improved dining experience.
- Collaborated with the serving staff to streamline service delivery.
- Handled customer queries and complaints, ensuring satisfaction.
- Escorted guests to their tables, providing detailed menu information when needed.
- Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
Education
A-Levels - Psychology (E) / Health and Social Care (Distinction) / Child play learning and development (Merit)
Myton School
Warwick 2021.09 - 2023.06
GCSEs - Maths (5) / English (5)
Myton School
Warwick 2019.09 - 2021.06
Skills
- Excellent communication
- Calm under pressure
- Outstanding customer service
- Team player
- Time management skills
- Demonstrated cultural awareness, empathy and compassion when collaborating with people from different cultures
References
References available upon request.
Timeline
Concierge
Warwick Castle Accommodation
2024.03 - Current
A-Levels - Psychology (E) / Health and Social Care (Distinction) / Child play learning and development (Merit)
Myton School
2021.09 - 2023.06
Hostess
Aramark
2021.06 - 2023.12
GCSEs - Maths (5) / English (5)
Myton School
2019.09 - 2021.06