Summary
Overview
Work History
Education
Skills
References
Timeline
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Emily Finn

Widnes,Chesire

Summary

Dedicated professional with expertise in crisis management, emotional support, and patient relations. Skilled in medication administration, community resources navigation, and compassionate care, ensuring a client-centred approach. Proven ability to maintain confidentiality and accuracy in records management while providing reliable treatment and care planning. Committed to enhancing the quality of life for individuals with disabilities through a positive attitude and caring demeanour. Aspires to further develop skills in healthcare settings, contributing to patient well-being and community support.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Reablement support worker

Warrington Borough Council
Warrington
10.2023 - Current
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Attended regular training and supervision workshops for improved service user support.
  • Fostered a supportive environment through effective communication practices to improve client's mental health.
  • Collaborated effectively within team dynamics contributing positively towards overall service efficiency.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Fostered positive relationships with family members; enhanced understanding of reablement process.
  • Maintained confidential case documentation in line with data protection regulations.
  • Coordinated medication schedules for adherence to treatment plans.
  • Offered assistance for daily living activities, resulting in improved quality of life for clients.
  • Implemented client-centred reablement plans with the goal of maximising their independence and autonomy.
  • Travelled between multiple locations maintaining consistent high levels of support across various households.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.

Customer service advisor

Victorian Plumbing
Skelmersdale
04.2022 - 09.2023
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.
  • Implemented customer follow up to uphold service standards.
  • Exceeded KPI targets when providing customer support via phone, email and chat.
  • Tracked orders and processed refunds for new and existing customers.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Crew member

McDonald's
Widnes, Halton
12.2019 - 04.2022
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Supported management in administrative tasks enhancing operational efficiency.
  • Trained in food safety and hygiene practices.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
  • Flexibly took on various roles to support workflow.

Education

NVQ Level 3 - Health and Social Care

Cronton Sixth Form College
Widnes
09.2017 - 06.2019

GCSEs -

Wade Deacon High School
Widnes, Halton
09.2012 - 06.2017

Skills

  • Crisis management
  • Emotional support and companionship
  • Patient relations
  • Medication Administration
  • Community resources navigation
  • Compassionate care
  • Positive attitude
  • Time efficiency
  • Records management
  • Caring demeanour
  • Experience with disabled individuals
  • Client-Centred approach
  • CPR and First Aid
  • Record keeping accuracy
  • Confidentiality maintenance
  • Treatment and care planning
  • Reliability

References

References available upon request.

Timeline

Reablement support worker

Warrington Borough Council
10.2023 - Current

Customer service advisor

Victorian Plumbing
04.2022 - 09.2023

Crew member

McDonald's
12.2019 - 04.2022

NVQ Level 3 - Health and Social Care

Cronton Sixth Form College
09.2017 - 06.2019

GCSEs -

Wade Deacon High School
09.2012 - 06.2017

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Emily Finn