Summary
Overview
Work History
Education
Skills
Timeline
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Emily Field Gillard

Emily Field Gillard

Bracknell

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Mountain Warehouse
11.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Team Leader

Mountain Warehouse
09.2019 - 11.2022
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Sales Assistant

Mounts Warehouse
12.2018 - 09.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Master Of Arts - Film And Technologies

University of Bedfordshire
Luton
06.2017

Bachelor Of Applied Arts And Science - Tv Production

University of Bedfordshire
Luton
06.2014

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Staff Management
  • Task Delegation
  • Retail Operations
  • Workload Management
  • Customer rapport
  • Compliance understanding
  • Retail Operations Management
  • Staff Development
  • Sales Growth
  • Employee Performance Evaluations
  • Customer Service
  • Team Leadership
  • Computer Skills
  • Staff Training

Timeline

Assistant Manager

Mountain Warehouse
11.2022 - Current

Team Leader

Mountain Warehouse
09.2019 - 11.2022

Sales Assistant

Mounts Warehouse
12.2018 - 09.2019

Master Of Arts - Film And Technologies

University of Bedfordshire

Bachelor Of Applied Arts And Science - Tv Production

University of Bedfordshire

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Emily Field Gillard