Emily Eckersall

I work with The Cardiff Innocence Project Pro Bono Scheme

• Conducting legal research for a Pro Bono Criminal case
• Managing case files
• Creating Case reports both independently and individually

• My position included working on Checkouts, Shop floor replenishment, Cafe Front of house, Bakery assistant, Delicatessen assistant
• Resolved complaints swiftly, preventing potential negative reviews.
• Delivered exceptional customer service to enhance overall guest satisfaction.

• Delivered exceptional guest experience by efficiently handling their requests and queries.
• Managed guest check-ins and check-outs for a hassle-free experience.
• Coordinated with team members to ensure seamless organisation of events.

• At this company I gained many skills such as working in the warehouse, dealing with customers face to face and helping them with any issues such as processing returns.
• Executed visual merchandising displays to increase product appeal.
• Managed stock level for effective store operation.
• Built relationships with customers through friendly interaction and assistance.

• Whilst working at this after school and breakfast club for primary school age students, I gained many skills such as working with a variety of age groups.
• Created fun, educational games for improved cognitive development in children.
• Tailored activities to individual needs, ensuring inclusive participation from all members of the group.