Summary
Overview
Work history
Education
Skills
Timeline
Hi, I’m

Emily Durrant

Lewes,East Sussex

Summary

A skilled beauty therapy professional with hands-on expertise in advanced treatments and aesthetic technologies, supported by a Level 4 Beauty Therapy qualification and real-world clinic experience. Demonstrated success as a Spa Manager, leading training sessions to enhance team confidence and refine techniques, while fostering professional growth.

Having completed my Level 4, I’m always pushing myself to learn more. I have a real pull towards understanding the deeper science behind what we do and love sharing that knowledge with others Proven ability in brand representation as a Voya Ambassador, excelling at industry events, product launches, and training initiatives to strengthen brand presence. Adept at creating engaging content through collaboration with marketing teams, showcasing treatments via storytelling and visuals. Approachable, adaptable, and driven by creativity with a passion for beauty trends and evolving technologies. Committed to contributing to forward-thinking brands like Zemits through innovative strategies and industry expertise.

Overview

11
years of professional experience
8093
years of post-secondary education

Work history

East Sussex National
Uckfield, East Sussex

Spa Manager
10.2024 - 06.2025

Job overview

  • Dedicated spa manger. Being a positive member of the team that than be relied upon. Ensuring that the daily operations of the spa are upheld to the highest levels to ensure customer satisfaction.
  • Fostering tranquil and professional attitude which is adopted in the work place to give a well managed relaxing environment. Managing a team of twelve therapists promoting training is paramount, conducting regular training sessions to ensure that the client journey is at our heart always giving all rounded care.
  • Ensuring that the therapists are trained to the highest of their albites, recognizing their abilities and bring the best out of each therapist, which in turn empowers them and confidence is passed on to the client which leads to client retention.
  • Providing exceptional customer care, the customer is at the heart of the spa, addressing the clients need at every opportunity in order to grow and ensure that the clients expectations are meet at every level. Where the opportunity arises recommending treatments and products.
  • Fostered a soothing and welcoming atmosphere throughout the spa premises.
  • Led marketing initiatives to promote spa services locally.
  • Increased customer satisfaction by implementing new spa treatments and therapies.
  • Oversaw staff rotas to ensure adequate coverage during peak times.
  • Ensuring that I and the therapists are kept up to date with new laws and legislation, so that health and safety underpins all protocols and the teams are competent in their roles.
  • Enhanced team proficiency with regular training sessions. I was able to conduct this through being trained as a trainer through the Voya Ambassador course, which then allowed me to train new therapists in a range of new therapies.
  • Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
  • Managed finances and administrative requirements to keep centre operating according to targets.
  • Developed bespoke treatment packages tailored to individual client needs.
  • Utilised social media platforms for effective promotion of spa offerings.

Therapy clinics

Therapist
01.2024 - 07.2024

Job overview

  • As a Skin Specialist at Thérapie Clinic, I focused on delivering advanced skin treatments, doing their in house training on skin peels and HydraFacials and working with their Cynosure medical grade machines. Having a deep-rooted passion for skincare, I thoroughly enjoyed producing tailored skin care plans to help clients achieve their best skin. i always ride myself of give an outstanding client experience through giving them the knowledge to make the right decision for them.
  • Ensuring that I meet my KPIs. this came easily as I'm passionate about the health of skin and how we can alleviate this by making a couple of changes to our routine
  • Conducted comprehensive assessments to identify clients' needs and concerns.
  • Ensured confidentiality of all client data in accordance with ethical guidelines.


BSUH NHS Trust

Play worker
01.2014 - 05.2018

Job overview

  • Company Overview: Brighton
  • Working within a muti disciplinary team, helping to support children and their family's whilst they stay at the hospital, through a holistic nonjudgmental approach and tailoring care plans to their individual needs.
  • Maintaining the family dignity, being respectful of their values, beliefs, and culture.
  • Working as a play worker in a hospital setting has taught me a great deal, in how play provides normalization for the child, it also helps the child express their feelings and learn through play.
  • I am a highly passionate, highly creative, bubbly person. I enjoy the challenge of a child how says they do not want an activity, to get a little information of their likes and then produce an activity person to them.
  • Making keepsakes for loved ones can be treasured for years to come.
  • Brighton

Education

Sussex downs college

VTCT 2 Beauty therapy from facial, manicure, pedicure, lash, and brow tints

University overview

Sussex Downs College
East Sussex

VTCT level 4 in micropigmentation from Advanced Beauty therapy

University overview

  • This course has taught me to provide a thorough consultation with the client to create a tailored cosmetic make-up effect that will enhance their natural features.
  • Management of health and safety and security in the salon
  • The importance of minimizing cross infections.
  • Laws and legislations around beauty therapy
  • DGPR protocols.
  • Harvard style of writing

Sussex down college

VTCT Level 4 diploma in advanced beauty therapy from microdermabrasion, IPL hair removal, IPL skin rejuvenation, chemistry of hair and beauty products, physiology of ageing, quality management of client care in the beauty sector

University overview

  • Building on my knowledge gained from level three.
  • Theory lessons that explain different skin tones and imperfections that may include telangiectasia, photo ageing and other conditions.
  • Advanced microdermabrasion,
  • laser and IPL skin rejuvenation and hair removal,
  • dermatology and microbiology,
  • Physiology of ageing,
  • Health and safety in the salon,
  • Salon management and client care.


Sussex downs college

VTCT 3 beauty therapy from Micro dermabrasion, High frequency, Galvanic, Micro currant and Faradic, Swedish body massage

University overview

  • Body electricals
  • Facial electricals
  • Electrical science
  • Anatomy and physiology
  • Skin analysis

Skills

Hands-on Expertise in Treatments & Aesthetic Tech During my time in a therapeutic clinic, I got stuck into everything from advanced treatments to perfecting my technique My Level 3 Beauty Therapy qualification gave me the foundation, but it was working in a real-world setting that really built my confidence Now, I’m totally comfortable explaining and demonstrating treatments to clients and colleagues

Helping Others Grow—Training & Support As a Spa Manager, I loved leading by example and supporting the team I regularly ran group demonstrations, introducing new treatments and refining techniques to help therapists—whether newbies or seasoned pros—feel more confident in their work I know how to communicate in a way that’s professional but approachable, and I naturally take on the role of trainer and mentor

Brand Representation & Industry Events I’m passionate about the beauty industry, so when I was chosen as a Voya Ambassador, I was thrilled Representing the brand at events, leading training sessions, and supporting product launches gave me invaluable experience in being the face of a business I know how important a strong brand presence is, and I’m ready to bring that same energy to Zemits at trade shows and industry events

Bringing Treatments to Life Through Content I’ve worked closely with marketing teams, so I get how crucial engaging content is I’ve helped create behind-the-scenes footage, share client stories, and bring treatments to life through visuals and storytelling These are skills I’m excited to refine and put to good use at Zemits

Who I Am & What Drives Me I’m approachable, adaptable, and always eager to learn Creativity is a big part of who I am, and I love staying on top of beauty trends and evolving technologies My experiences have given me the confidence to connect with people at all levels—whether clients, colleagues, or industry professionals

This role fits perfectly with my skills and ambitions, and I can’t wait to contribute to a forward-thinking brand like Zemits!

Timeline

Spa Manager
East Sussex National
10.2024 - 06.2025
Therapist
Therapy clinics
01.2024 - 07.2024
Play worker
BSUH NHS Trust
01.2014 - 05.2018
Sussex downs college
VTCT 2 Beauty therapy from facial, manicure, pedicure, lash, and brow tints
09.2018
Sussex Downs College
VTCT level 4 in micropigmentation from Advanced Beauty therapy
07.2024
Sussex down college
VTCT Level 4 diploma in advanced beauty therapy from microdermabrasion, IPL hair removal, IPL skin rejuvenation, chemistry of hair and beauty products, physiology of ageing, quality management of client care in the beauty sector
07.2024
Sussex downs college
VTCT 3 beauty therapy from Micro dermabrasion, High frequency, Galvanic, Micro currant and Faradic, Swedish body massage
07.2023

Similar Profiles

Create profile
Emily Durrant