Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Delgado

London,LBL

Summary

Dedicated professional with strong aptitude for customer service and excellent communication skills, paired with keen ability to manage time and multitask in fast-paced environments. Proven track record in roles requiring attention to detail and teamwork. Aim to create welcoming and efficient dining experience for guests, enhancing their overall satisfaction.

Overview

11
11
years of professional experience

Work History

Breakfast Waiter

Pullman-Accor
London
04.2024 - Current
  • Checked inventory regularly for necessary resupplies, preventing shortage of essential items.
  • Kept buffet well-stocked with fresh food to maintain over 300 daily guest satisfaction
  • Resolved customer complaints promptly, fostering a positive dining environment and ensuring guest return.
  • Assisted customers in their selection of room service items, enhancing the overall dining experience generating over 1k in revenue

Sommelier

Bleeding heart bistro
London
07.2023 - Current
  • Maximised sales by delivering strong merchandising and product availability.
  • Sorted and distributed incoming merchandise to display stock.

Rider/ Delivery Woman.

Deliveroo/ Uber Eats/ Stuart
London, London
05.2016 - Current
  • Excellent organizational and time management skills.

Junior Sommelier- Annabel's

Birley Clubs
London, Greater London
07.2022 - 12.2022
  • Provided exceptional customer dining experience, pairing wine effectively to match menu selections and budgetary concerns
  • Sake, Spirits, Cigars.

Champagne waitress

The Londoner
City of London
06.2021 - 02.2022
  • Provided exceptional customer dining experience, pairing wine, champagne and various beverages alongside premium spirits to effectively match menu selections.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.

Bartender Apprentice

Greene King. Bury ST Edmunds
London
06.2019 - 02.2020
  • Stay guest focused and nurture excellent guest experience during fast-paced services.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

Runner

Smith & Wollensky.
London
11.2018 - 05.2019
  • Act as contact point between Front of House and Back of House staff.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.

Waitress

Megan's
London
02.2018 - 06.2018
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Facilitated smooth flow of service by effectively coordinating service with FOH & BOH.


Head Runner.

The IVY Collection.
London
05.2017 - 11.2017
  • Delegate daily tasks and ensure that all workstations are in optimal condition for service time.
  • Listened effectively and used issue resolution skills to efficiently handle all Co-worker complaints and promote efficiency in solving misunderstandings or conflicts.

Supervisor

GreenZest Limited Company
London
10.2014 - 07.2017
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Demonstrated ability to assess risk and respond to issues appropriately.

Team Leader Supervisor

Oliver Smill Ldt
London
09.2015 - 03.2016
  • Resolved challenging customer complaints to satisfaction, promoting brand loyalty and maximizing repeat business.
  • Discover training needs and provide coaching to set clear team goals.
  • Planned, organised and monitored resources to ensure efficient use of labour, equipment and materials.

Education

Bachelor of Science - Aeroespacial Engineering

University College London
London
09.2022 -

Access To Higher Education Level 4/5/6 - Engineering (Pre-Engineering)

Southall Community College.
Southall

BTEC - Electrical & Electronic Engineering.

Acton College (Part of West London Colleges)
Acton- Hammersmith.

A-Levels -

South Tames College.
Wandsworth

Skills

  • Lead generation
  • Workflow delegation
  • Data Entry & Documentation
  • IT support
  • Linguistics proficiency (polyglot)

References

References available upon request.

Timeline

Breakfast Waiter

Pullman-Accor
04.2024 - Current

Sommelier

Bleeding heart bistro
07.2023 - Current

Bachelor of Science - Aeroespacial Engineering

University College London
09.2022 -

Junior Sommelier- Annabel's

Birley Clubs
07.2022 - 12.2022

Champagne waitress

The Londoner
06.2021 - 02.2022

Bartender Apprentice

Greene King. Bury ST Edmunds
06.2019 - 02.2020

Runner

Smith & Wollensky.
11.2018 - 05.2019

Waitress

Megan's
02.2018 - 06.2018

Head Runner.

The IVY Collection.
05.2017 - 11.2017

Rider/ Delivery Woman.

Deliveroo/ Uber Eats/ Stuart
05.2016 - Current

Team Leader Supervisor

Oliver Smill Ldt
09.2015 - 03.2016

Supervisor

GreenZest Limited Company
10.2014 - 07.2017

Access To Higher Education Level 4/5/6 - Engineering (Pre-Engineering)

Southall Community College.

BTEC - Electrical & Electronic Engineering.

Acton College (Part of West London Colleges)

A-Levels -

South Tames College.

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Emily Delgado