Emily Delgado
London,LBL
Summary
Dedicated professional with strong aptitude for customer service and excellent communication skills, paired with keen ability to manage time and multitask in fast-paced environments. Proven track record in roles requiring attention to detail and teamwork. Aim to create welcoming and efficient dining experience for guests, enhancing their overall satisfaction.
Overview
11
11
years of professional experience
Work history
Breakfast Waiter
Pullman-Accor
London
2024.04 - Current
- Checked inventory regularly for necessary resupplies, preventing shortage of essential items.
- Kept buffet well-stocked with fresh food to maintain over 300 daily guest satisfaction
- Resolved customer complaints promptly, fostering a positive dining environment and ensuring guest return.
- Assisted customers in their selection of room service items, enhancing the overall dining experience generating over 1k in revenue
Sommelier
Bleeding heart bistro
London
2023.07 - Current
- Maximised sales by delivering strong merchandising and product availability.
- Sorted and distributed incoming merchandise to display stock.
Rider/ Delivery Woman.
Deliveroo/ Uber Eats/ Stuart
London, London
2016.05 - Current
- Excellent organizational and time management skills.
Junior Sommelier- Annabel's
Birley Clubs
London, Greater London
2022.07 - 2022.12
- Provided exceptional customer dining experience, pairing wine effectively to match menu selections and budgetary concerns
- Sake, Spirits, Cigars.
Champagne waitress
The Londoner
City of London
2021.06 - 2022.02
- Provided exceptional customer dining experience, pairing wine, champagne and various beverages alongside premium spirits to effectively match menu selections.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Bartender Apprentice
Greene King. Bury ST Edmunds
London
2019.06 - 2020.02
- Stay guest focused and nurture excellent guest experience during fast-paced services.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Runner
Smith & Wollensky.
London
2018.11 - 2019.05
- Act as contact point between Front of House and Back of House staff.
- Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Waitress
Megan's
London
2018.02 - 2018.06
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Facilitated smooth flow of service by effectively coordinating service with FOH & BOH.
Head Runner.
The IVY Collection.
London
2017.05 - 2017.11
- Delegate daily tasks and ensure that all workstations are in optimal condition for service time.
- Listened effectively and used issue resolution skills to efficiently handle all Co-worker complaints and promote efficiency in solving misunderstandings or conflicts.
Supervisor
GreenZest Limited Company
London
2014.10 - 2017.07
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Demonstrated ability to assess risk and respond to issues appropriately.
Team Leader Supervisor
Oliver Smill Ldt
London
2015.09 - 2016.03
- Resolved challenging customer complaints to satisfaction, promoting brand loyalty and maximizing repeat business.
- Discover training needs and provide coaching to set clear team goals.
- Planned, organised and monitored resources to ensure efficient use of labour, equipment and materials.
Education
Bachelor of Science - Aeroespacial Engineering
University College London
London 2022.09 -
Access To Higher Education Level 4/5/6 - Engineering (Pre-Engineering)
Southall Community College.
SouthallBTEC - Electrical & Electronic Engineering.
Acton College (Part of West London Colleges)
Acton- Hammersmith.A-Levels -
South Tames College.
WandsworthSkills
- Lead generation
- Workflow delegation
- Data Entry & Documentation
- IT support
- Linguistics proficiency (polyglot)
References
References available upon request.
Timeline
Breakfast Waiter
Pullman-Accor
2024.04 - Current
Sommelier
Bleeding heart bistro
2023.07 - Current
Bachelor of Science - Aeroespacial Engineering
University College London
2022.09 -
Junior Sommelier- Annabel's
Birley Clubs
2022.07 - 2022.12
Champagne waitress
The Londoner
2021.06 - 2022.02
Bartender Apprentice
Greene King. Bury ST Edmunds
2019.06 - 2020.02
Runner
Smith & Wollensky.
2018.11 - 2019.05
Waitress
Megan's
2018.02 - 2018.06
Head Runner.
The IVY Collection.
2017.05 - 2017.11
Rider/ Delivery Woman.
Deliveroo/ Uber Eats/ Stuart
2016.05 - Current
Team Leader Supervisor
Oliver Smill Ldt
2015.09 - 2016.03
Supervisor
GreenZest Limited Company
2014.10 - 2017.07
Access To Higher Education Level 4/5/6 - Engineering (Pre-Engineering)
Southall Community College.
BTEC - Electrical & Electronic Engineering.
Acton College (Part of West London Colleges)
A-Levels -
South Tames College.