Emily Copley
Uxbridge
Summary
Over the past ten years, I have developed a rewarding international career with fast-paced, customer-focused environments, gaining valuable experience in leadership, safety and security, and operational excellence. I've enjoyed leading teams, navigating complex and high-pressure situations, and consistently delivering high standards of service to a diverse global clientele, including high-net-worth individuals and royalty.
Alongside my volunteer work with Project Wingman, my wide range of interests, hobbies and previous work history helps me connect easily with others and integrate seamlessly into any team, contributing to a positive and collaborative working culture.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Inflight Lead - Management Position
British Airways
01.2024 - 02.2026
- Lead cabin crew teams on international long/short flights, ensuring exceptional safety, service, and operational standards.
- Conduct pre-flight briefings, allocate responsibilities, and coach colleagues to deliver seamless service.
- Act as the first point of contact for passenger or crew concerns, using conflict management and diplomacy to resolve issues swiftly.
- Communicate effectively with stakeholders to ensure safe on time departures
- Liaise effectively with flight crew and ground teams to guarantee consistent operational efficiency.
- Represent the airline's values by ensuring brand standards are consistently exceeded.
- Deliver pre-flight safety briefings to CAA and company standards.
- Deliver feedback and collaborate within my team differing day to day.
Mixed Fleet Cabin Crew
British Airways
01.2018 - 01.2024
- Delivered outstanding service across short- and long-haul routes in Economy, Business and First cabins.
- Selected for the First Service Specialist Course (2023) – training in luxury hospitality, silver service, and premium wine/champagne knowledge.
- Ensured passenger safety and regulatory compliance through safety demonstrations, emergency management, and ongoing vigilance.
- Built rapport with passengers to provide a personalised, memorable travel experience.
- Consistently achieved high duty-free and onboard sales results, contributing to the airline's commercial success.
Bar Associate & Team Leader
JD Wetherspoon
01.2015 - 01.2018
- Delivered efficient and friendly service in a high-volume hospitality environment.
- Trained in beers and spirits, providing informed recommendations to enhance the customer experience.
- Promoted products through upselling and maintained health, safety, and hygiene standards.
Sales Associate
Vue Cinema
01.2013 - 01.2015
- Supported daily cinema operations, including ticketing, concessions, and special needs screenings.
- Recognised as Top Up-Seller in the district for six consecutive months.
- Maintained a clean, safe, and welcoming customer environment.
Education
Aviation Operations, Environment and Cabin Crew Operations
Doncaster College
01.2013 - 01.2015
GCSE A-C -
St. Pius X Catholic High School
01.2008 - 01.2013
Skills
- Teamwork and collaboration
- Flexibility and adaptability
- Leadership and guidance
- Effective communication
- Time management skills
- Problem-solving abilities
- Attention to detail
- Delegation and empowerment
- People management strategies
- Decision-making expertise
- Strategic thinking capabilities
- Conflict resolution techniques
Certification
- First Service Specialist - First Class & Silver Service trained.
- Basic Sommelier Training.
- Project Wingman Volunteer - NHS Volunteer
- Valid Aviation Attestation.
- Currently Licensed B777/B787/A350/A320.
- Senior Crew Member Trained (CAA).
Interests
Traveling, Hiking, Podcasts, Classic & Cult Horror Cinema, Charcuterie & Sommelier, Badminton
Timeline
Inflight Lead - Management Position
British Airways
01.2024 - 02.2026
Mixed Fleet Cabin Crew
British Airways
01.2018 - 01.2024
Bar Associate & Team Leader
JD Wetherspoon
01.2015 - 01.2018
Sales Associate
Vue Cinema
01.2013 - 01.2015
Aviation Operations, Environment and Cabin Crew Operations
Doncaster College
01.2013 - 01.2015
GCSE A-C -
St. Pius X Catholic High School
01.2008 - 01.2013