Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic

Emily Cassini

Manchester,Greater Manchester

Summary

Results-driven sales and hospitality professional with over 5 years’ leadership experience in luxury service environments and 2+ years in sales management. Proven track record in driving revenue growth, building loyal client relationships, and delivering high-impact events and retail sales campaigns. Skilled in account management, lead conversion, upselling, cross-selling, and team leadership. Adept at optimising P&L, managing resources, and delivering service excellence in both hospitality and retail settings. Professional in four languages with the ability to connect with diverse customer bases.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Head Waitress

Peter Street Kitchen
Manchester, England
07.2022 - Current
  • Managed daily operations of three F&B outlets, including opening and closing procedures, briefings and trainings
  • Ensured compliance with SOPs to maintain consistent luxury service standards.
  • Led small teams during events exceeding 500 guests, strengthening client relationships and maximising upselling opportunities.
  • Trained staff to meet service and customer satisfaction targets.
  • Refined rotas based on business levels while maintaining luxury standards.
  • Resolved escalated customer concerns to enhance guest retention and positive reviews.
  • Delivered personalised service across all areas, ensuring a professional guest experience.
  • Conducted regular training sessions and reviewed feedback to uphold guest experience standards.

Floor manager

Ristorante Trattoria Angiolino
Florence, Italy
05.2021 - 05.2022
  • Established strong guest relationships to drive repeat visits and referrals.
  • Coordinated front-of-house operations, ensuring optimal readiness for service.
  • Directed management of events accommodating up to 200 individuals, ensuring client satisfaction and leveraging opportunities for upselling.
  • Recruited, trained, and mentored new staff to maintain high service standards.
  • Managed scheduling and staffing levels to align with peak trading periods.

Store manager

Italianloves
Florence, Italy
04.2017 - 11.2019
  • Consistently exceeded sales targets through effective upselling and cross-selling techniques.
  • Managed B2B partnerships, securing repeat orders and expanding business networks.
  • Coordinated international shipments and ensured timely delivery to clients.
  • Led staff recruitment, training, and SOP compliance for efficient operations

Education

Higher National Diploma - Digital Marketing Specialist

Pegaso University
Italy

Skills

  • Sales Strategy & Revenue Growth
  • Event Planning & Coordination
  • Client Relationship Management
  • P&L Management
  • Staff Training & Development
  • Rota & Resource Planning
  • Conflict Resolution
  • SOP & Quality Compliance

Languages

English
Native
Italian
Native
French
Upper intermediate
Spanish
Upper intermediate

Certification

  • Conflict Resolution – The Edwardian Hotel Radisson Collection
  • Food Safety – The Edwardian Hotel Radisson Collection
  • Aspire Leadership Training – The Edwardian Hotel Radisson Collection

References

References available upon request.

Timeline

Head Waitress

Peter Street Kitchen
07.2022 - Current

Floor manager

Ristorante Trattoria Angiolino
05.2021 - 05.2022

Store manager

Italianloves
04.2017 - 11.2019

Higher National Diploma - Digital Marketing Specialist

Pegaso University

Similar Profiles

Create profile
Emily Cassini