Emily Cameron

• Working alongside the business owner to grow their in house courses - I work remotely from home approx 2 days a month and travel to Amersham on the event days (3 - 4 times a year)
• Responsible for all customer communication from initial contact to meeting them at the course
• Responsible for invoicing and payment links for all delegates
• Update database regularly to maintain accurate records.
• Deliver excellent customer service
• Liaise with the website support team, keeping the website up to date and relevant
• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.

• Working with the land lady on the estate where I live 3 - 4 hours a week
• Maintained confidentiality of documents, ensured secure handling of sensitive information.
• Handled purchasing tasks for office supplies, optimised resource utilisation.
• Managed invoice processing tasks accurately and efficiently.
• Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
• Managed correspondence, reduced response time by ensuring timely replies.
• Updated company database regularly to maintain accurate records.
• Filed documents systematically which increased ease of access when needed.
• Resolved administrative issues promptly, minimised downtime in operations.
• Organised and maintained filing system for easy staff access.
• Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.

• Developed targetted business growth ideas for lead generation
• Planned and implemented bespoke in house events to build client trust and produce sales
• Crafted compelling value propositions for prospective clients
• Developed strategic business plans for increased profitability and sustainability.
• Drove sales revenue growth by implementing effective marketing strategies and tactics.

• Worked at this company for 20 years, where I started and built a very successful events department at a Dental Publishing and communications company.

Approx. 90 Award ceremonies in London, Leicester, Glasgow, Dublin – guests per event, from 200 – 750

Approx. 200 conferences and exhibitions – attendees per event ranging from 10 to over 5000

·Approx. 50 different venues and hotels - UK and Internationally

• Facilitated effective team communication, resulting in better coordination during events.
• Liaised between clients, staff, and third-party vendors for harmonious event operations.
• Established relationships with suppliers for efficient event operations.
• Dealt effectively with last-minute changes to schedules or plans during events.
• Handled budgeting tasks, reducing unnecessary expenditure on events.
• Collaborated with marketing teams to generate publicity for events.
• Developed detailed timelines and checklists to streamline work procedures.
• Handled queries and complaints from attendees professionally.
• Oversaw set-up and breakdown of events to maintain an organised workspace.
• Negotiated contracts with vendors, securing favourable terms for the company.
• Organised complex logistics to ensure smooth running of events.
• Selected venues, caterers, and other vendors for successful event planning.
• Balanced multiple projects simultaneously whilst maintaining attention to detail in a fast-paced environment.
• Managed and coordinated all aspects of events, ensuring seamless execution.
• Delivered high-quality services by coordinating with various teams.
• Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
• Managed large-scale events from initial planning to successful completion.