Emily Buxton
Maidstone,United Kingdom
Summary
Dedicated professional specializing in customer service and communication, with proven skills in conflict resolution and team collaboration. Proficient in Sage software, data entry and record-keeping, ensuring high accuracy and efficiency. Recognized for clear communication, reliability, and a polished appearance. Quick learner with a confident approach, aiming to leverage skills to drive organizational success.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
Work history
Customer Service Advisor
Venesta Washrooms
Gravesend
2024.05 - 2026.04
- Communicated with customers to track and manage order status.
- Processed customer orders with high accuracy, ensuring error-free entries.
- Confirmed and explained detailed product specifications to customers.
- Assisted customers with complaints, resolving issues quickly and professionally.
- Used Sage and integrated systems to perform daily administrative and order tasks.
- Answered inbound calls and directed customer queries effectively.
- Liaised with internal departments to deliver quick and accurate resolutions.
Area Sales Controller
Qualitex
Aylesford, Kent
2023.03 - 2024.05
- Processed and verified customer orders using Sage, ensuring 100% accuracy and timely fulfillment.
- Delivered tailored product advice to customers, contributing to 15% increases in repeat sales.
- Monitored regional sales performance and reported on key trends, supporting growth initiatives.
- Resolved customer complaints promptly, maintaining high client satisfaction.
Postal Worker
Royal Mail
Chatham, Kent
2022.11 - 2023.03
- Delivered to over 900 addresses daily, consistently meeting delivery targets under high-pressure conditions.
- Coordinated with delivery partners to ensure timely and accurate mail distribution.
- Represented Royal Mail professionally in all public interactions.
- Handled parcels up to 20kg safely and efficiently.
Barber/Hairdresser
Coles
Bromley, Kent
2015.06 - 2022.11
- Provided hair styling services to up to 20 clients daily, achieving high customer satisfaction and retention.
- Maintained clean, welcoming salon environment in line with hygiene regulations.
- Built lasting client relationships through personalized consultations and consistent quality service.
Education
High School Diploma - GCSE
Sedgehill School
LondonSkills
- Customer Service & Communication
- Conflict resolution
- Team collaboration
- Clear and empathetic communication
- Sage software
- Data entry and record-keeping
- Quick learner
- Reliable and punctual
- Highly presentable
- Professional and confident
Timeline
Customer Service Advisor
Venesta Washrooms
2024.05 - 2026.04
Area Sales Controller
Qualitex
2023.03 - 2024.05
Postal Worker
Royal Mail
2022.11 - 2023.03
Barber/Hairdresser
Coles
2015.06 - 2022.11
High School Diploma - GCSE
Sedgehill School