Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Emily Burnett

Falkirk

Summary

With 7 years of experience in the online tech space, I am a forward-thinking individual eager to contribute to the expansion of Boxxe's Technology Partner Team. I thrive most when I'm creating deep, authentic professional relationships and learning about the ever-evolving tech space, aligning with Boxxe's values of meaningful relationships, deep expertise, and putting people at the heart of technology.


My experience includes managing the tech training and personal development of client team members including CPD/CIM accreditations, renewals, and fostering growth, all while being a team player with strong time management and collaboration skills. I'm now seeking a new professional challenge after a truly expansive season as an established freelancer.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

Client Account Manager & Tech Specialist

Lemon Creative Studios
Falkirk
12.2020 - Current
  • Built and maintained client trust and achieved 100% satisfaction by maintaining ongoing communications throughout retainers and projects.
  • Understood and analysed operational and technical requirements to produce suitable recommendations and implementation options for clients.
  • Maintained quality control by defining and documenting operating procedures for both myself and clients.
  • Facilitated high-quality service desk operations, applying best practice methods aligning with ITIL framework.
  • Researched latest information to stay up to date with tech and digital operations trends.
  • Observed performance of tech and software to maintain functionality and reliability for clients.
  • Built and maintained over 100+ system builds between Kartra, Teachable, Dubsado, Kajabi, Click-up, Asana & Google Workspace.
  • Creation, Copy Creation and Design of 100+ 'pages' including sales, thank you and checkouts,
  • Oversaw technical systems training and onboarding process for newly hired employees of my client's teams - identifying their strengths and weaknesses in order to shape the company.
  • Developed and maintained successful relationships with multiple teams within client organisations.

Senior Administration Executive

Diligenta
Stirling
02.2019 - 12.2020
  • Oversaw and trained administrative support staff to accomplish challenging objectives within the critical illness claims team.
  • Partnered with management to implement processes and complete special projects.
  • Prioritised incoming communications to filter out basic requests and minimise disruptions.
  • Prepared professional business correspondence on behalf of senior staff and organisation.
  • Drafted documents and reports for management review.
  • Regularly followed strict security policies with 100% accuracy and no risk fails.

Education

Scottish Qualifications Certificate - Administration

Forth Valley College
Falkirk
08.2016 - 05.2017

ITIL 4 Foundation & Practitioner - IT Service Management

ITIL Training Academy
Virtual
10.2023 - 11.2023

Skills

  • Strong peer mentoring and coaching
  • Excellent time management
  • Work well and efficiently under pressure
  • Excellent attention to detail
  • Strong interpersonal skills
  • Issue resolution/troubleshooting
  • Kartra & Google Workspace expert
  • Relationship building

Languages

English
Native
Spanish
Intermediate

Timeline

ITIL 4 Foundation & Practitioner - IT Service Management

ITIL Training Academy
10.2023 - 11.2023

Client Account Manager & Tech Specialist

Lemon Creative Studios
12.2020 - Current

Senior Administration Executive

Diligenta
02.2019 - 12.2020

Scottish Qualifications Certificate - Administration

Forth Valley College
08.2016 - 05.2017

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Emily Burnett