EMILY BURGESS

@Druce is a real estate agency based in Knightsbridge, with multiple branches across the West London area and offices throughout the Middle Eastern and Asian region. My duties here were not limited to the following:

• Organising smooth onboarding for new starters, including arranging starter packs with correct equipment and merchandise products
• Carrying out right-to-work and reference checks on all new starters
• Sending out staff survey findings to implement enhanced working conditions and practices
• Collating data of staff performance reviews
• Replenishing stock levels of all supplies, such as stationery, cleaning products and kitchen necessities
• Working with HR to maintain accurate and confidential employee records
• Liaising with external vendors and service providers to address on-site maintenance and repair needs
• Managing incoming and outgoing mail and deliveries
• Providing support to the Client Accountant during high-pressure periods, aiding overall productivity.
• Carrying out daily bank reconciliations, payment runs, deposit releases and handling general queries from both Landlords and Tenants

Avex International is an audio-visual company who specialise in providing digital solutions and effective ways of working and communicating. As an Office Administrator, my key responsibilities were:

• Managing main office phone lines, including taking messages and directing enquiries
• Welcoming and greeting visitors, clients, and employees in a professional manner
• Providing secretarial support, including diary management, correspondence, and scheduling
• Handling general administrative duties such as ordering stationery, preparing expense submissions, and ensuring office supplies were stocked
• Managing supplier invoices and closely supporting the finance team with invoicing queries and chasing for settlement
• Coordinating travel and accommodation bookings for colleagues and visitors
• Overseeing company purchasing, ensuring timely acquisition of items and equipment for ongoing projects

Fiduci-Corp is a boutique tax, accounting and corporate services company based in Mayfair. My duties here were, but not limited to the following:

• Organising and managing incoming and outgoing mail, including scanning, forwarding, and filing documents
• Screening phone calls and managing meeting room arrangements, including taking minutes during client meetings
• Supporting the corporate administration team with tasks such as Companies House searches, HMRC contacts, and legal document processing
• Managing company properties, scheduling appointments with contractors and tenants and arranging check-in/check-outs

Edmund Services are a bespoke facilities management company, providing high-quality building management solutions. My role here included:

• Serving as the first point of contact, answering calls and managing engineer schedules
• Processing job orders from initiation to invoicing for allocated sites
• Managing maintenance schedules and remedial works, ensuring timely completion
• Setting up new contracts and maintaining regular communication with clients, addressing any queries
• Managing a portfolio of over 30 properties