Emily Boonham
Oxted,Surrey
Summary
A motivated and adaptable individual with a strong academic background and digital skills. I have gained transferrable skills through my years of experience in administrative, customer service and childcare roles, including strong written and verbal communication, client relations and data analysis.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Technical Support Senior Assistant, Client Finance
Willis Towers Watson
Redhill, Surrey
2024.04 - Current
- Managing pensions for an array of clients through processing complex files, analysing and solving errors and investigating file failures
- Responsibly handling personal data for thousands of members
- Liaising regularly with international clients and internal teams to foster strong working relationships
- Ensuring finances reconcile throughout the investment process
- Prioritising my workload to meet financial targets and client deadlines
- Reviewing current processes and raising suggestions to improve efficiency
- Training new members of staff through teaching and processing notes
Waitress and Bar Staff
Napoli. E
Westerham, Kent
2023.11 - 2025.04
- Ensured the smooth-running of busy service periods by managing reservations, answering incoming calls, placing orders accurately and handling money responsibly
- Prioritised customer satisfaction by providing attentive, friendly service at all times
- Prepared appetisers and desserts whilst adhering to strict food hygiene standards
- Resolved customer complaints promptly and professionally
Nursery Assistant
Lingfield Nursery School
Lingfield, Surrey
2016.02 - 2025.03
- Prioritised the development of children aged 0-5 by promoting a safe and creative environment
- Provided a personalised approach to each child, ensuring inclusivity for those with more complex needs
- Collaborated with colleagues to act promptly when faced with injury or illness, and raised safeguarding concerns when necessary
- Built strong rapport with the children and their families
- Undertook multiple child health and safety training courses
Customer Service Assistant
Priory Farm
Nutfield, Surrey
2023.03 - 2024.01
- Worked efficiently to provide excellent customer service within various roles on the premises, including the café, farm shop, and children's play area
- Aided in the smooth-running of events throughout Halloween, Christmas and Easter
- Organised stock displays to promote certain products and ensure the store was represented positively
- Remained calm and patient during busy periods, or when faced with customer complaints
Education
Certificate of Higher Education - BA Geography
University of Southampton
Southampton 2017.09 - 2018.06
Surrey -
Oxted School
OxtedSkills
- Wordpress
- Canva
- Adobe Suite
- Javascript
- Corporate Social Responsibility and Accountability for Organisations
I have completed or am currently undertaking self-taught training in:
I have completed or am currently undertaking the following certifications:
- Retail Management - Merchandising, Distribution and Marketing
- Quality Management Systems
- Environmental Management Systems
- Corporate Governance
- Google Project Management
- Supporting Individuals with Intellectual Disabilities and Mental Illness
- Diploma on Legal Studies
Timeline
Technical Support Senior Assistant, Client Finance
Willis Towers Watson
2024.04 - Current
Waitress and Bar Staff
Napoli. E
2023.11 - 2025.04
Customer Service Assistant
Priory Farm
2023.03 - 2024.01
Certificate of Higher Education - BA Geography
University of Southampton
2017.09 - 2018.06
Nursery Assistant
Lingfield Nursery School
2016.02 - 2025.03
Surrey -
Oxted School