Summary
Overview
Work history
Education
Skills
Timeline
Generic

Emily Birch

Essex

Summary

Loyal employee with robust expertise in customer service and communication, skilled in time management and decision-making. A dedicated team player, proactive and hands on in task completion.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Stay at home mum

Home
Canvey Island, Essex
02.2019 - 09.2025
  • Coordinated daily schedules and activities to ensure smooth household operations.
  • Managed budgeting and resource allocation for effective meal planning and shopping.
  • Developed and implemented educational activities to support children's learning and development.
  • Facilitated communication among family members to maintain harmony and collaboration.
  • Successfully delivered on tasks within tight deadlines.
  • Researched and sourced resources to enhance children's recreational and educational experiences.
  • Mentored children in essential life skills to promote independence and responsibility.
  • Assisted in planning and coordinating family holidays and special events.
  • Managed daily household operations including meal preparation and budgeting.
  • Oversaw children's homework and extracurricular activities to encourage personal growth.

Waiting and Bar staff memeber

Harvester
Rayleigh, Essex
09.2017 - 01.2019
  • Assessed customer needs and preferences to provide tailored recommendations.
  • Checked customer identification to ensure compliance with legal drinking age.
  • Restocked bar inventory and supplies to maintain operational readiness.
  • Focused on guest satisfaction to foster an exceptional experience.
  • Complied with all food and beverage regulations to uphold safety standards.
  • Prepared alcoholic and non-alcoholic beverages for patrons efficiently.
  • Interacted with customers, taking orders and serving snacks and drinks promptly.
  • Collaborated with team members to ensure efficient service during peak hours and busy events.
  • Delivered exceptional customer service by attentively taking orders and addressing inquiries.
  • Supported management in implementing promotional activities and special events to drive patronage.
  • Successfully delivered on tasks within tight deadlines.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Collaborated with kitchen staff to ensure timely service and accurate order fulfilment during peak hours.
  • Contributed to team efforts by effectively communicating with colleagues to coordinate service flow and minimise wait times.

Warehouse Operative

Argos
Basildon, Essex
08.2014 - 06.2015
  • Demonstrated excellent time management while meeting tight deadlines.
  • Executed safe lifting of heavy items from ground level.
  • Utilised ladders to access items beyond eye level.
  • Conducted efficient picking of multiple items simultaneously.
  • Interpreted tickets accurately to ensure correct item selection.
  • Leveraged computer systems to locate items and verify stock availability.
  • Operated headset effectively for streamlined communication.
  • Resolved discrepancies in stock records through thorough investigation and communication.
  • Inspected goods upon arrival, reported any discrepancies or damages.
  • Completed work following safety rules for best working practices.
  • Operated warehouse machinery to efficiently manage inventory and maintain workflow.

Mock up Assistant

PMS International Group Plc
Basildon, Essex
03.2014 - 08.2014
  • Managed telephone queries efficiently to provide timely responses.
  • Operated various printers, including loading and cleaning reels.
  • Produced artwork for display in showrooms.
  • Created original artwork tailored for exhibitions.
  • Communicated with artists, buyers, and customers via email.
  • Collaborated with design team to ensure accuracy and alignment with project specifications.
  • Managed materials and tools required for mock-up creation, maintaining organisation and efficiency.
  • Managed time effectively to meet deadlines.
  • Provided printing, photocopying scanning support to colleagues.
  • Collaborated with design team to create compelling mock-ups for client presentations.

Education

GCSEs -

Bromfords School
Wickford, Essex
09.2008 - 06.2013

Skills

  • Customer service and communication
  • Time management
  • Motivation
  • Decision making
  • Organizational skills
  • Adaptability
  • Calm under pressure

Timeline

Stay at home mum

Home
02.2019 - 09.2025

Waiting and Bar staff memeber

Harvester
09.2017 - 01.2019

Warehouse Operative

Argos
08.2014 - 06.2015

Mock up Assistant

PMS International Group Plc
03.2014 - 08.2014

GCSEs -

Bromfords School
09.2008 - 06.2013

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Emily Birch