Summary
Overview
Work history
Education
Skills
References
Timeline
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Emily Biddle-Mclean

Gloucester,Gloucestershire

Summary

I am a dependable and driven individual with strong work ethic seeking role in retail! I possess excellent customer service and communication skills. I always aim to contribute to a positive shopping experience and boost customer satisfaction.

I am also a motivated individual with a desire to gain work experience and learn from my retail team. I'm eager to serve customers, keep the shop tidy and faced and sell goods. I'm extremely comfortable in fast-paced environments and am willing to take on challenging work!

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Retail assistant

Wickes
Macclesfield, Cheshire East
05.2025 - Current
  • Supported team members for improved operational efficiency.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Processed online orders accurately and promptly for improved e-commerce service delivery .
  • Ensured visual merchandising standards with regular display updates.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Assisted in stock replenishment to maintain store appearance.
  • Delivered excellent customer service by answering queries and providing product information.
  • Processed refunds or exchanges efficiently when necessary, improving customer experience.

Retail assistant

Farmfoods
Macclesfield, Cheshire East
04.2024 - 05.2025
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Delivered excellent customer service by answering queries and providing product information.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Supported team members for improved operational efficiency.
  • Boosted sales through suggestive selling techniques.
  • Assisted in stock replenishment to maintain store appearance.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demands.

Retail assistant (temporary)

Boots
Macclesfield, Cheshire East
11.2023 - 12.2023
  • Assisted in stock replenishment to maintain store appearance.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Handled transactions, maintaining accurate till records.
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Provided coverage during peak times to manage customer flow effectively.

Education

GCSEs - English, maths, science, classical civilisations, history, psychology, religious studies

Tytherington High School
Macclesfield, Cheshire East
09.2018 - 06.2023

NVQ Level 2 - Beauty Therapy

Macclesfield College
Macclesfield, Cheshire East
09.2023 - 06.2024

NVQ Level 3 - Beauty Therapy

Macclesfield College
Macclesfield, Cheshire East
09.2024 - 06.2025

Skills

  • Cash handling
  • Stock management
  • Visual merchandising
  • Customer relationship management
  • Order processing
  • Sales support
  • Complaint resolution
  • Team collaboration
  • Time management
  • Effective communication
  • Attention to detail
  • Customer engagement
  • Point of sale operation
  • Retail security systems familiarity
  • Retail industry understanding

References

References available upon request.

Timeline

Retail assistant

Wickes
05.2025 - Current

NVQ Level 3 - Beauty Therapy

Macclesfield College
09.2024 - 06.2025

Retail assistant

Farmfoods
04.2024 - 05.2025

Retail assistant (temporary)

Boots
11.2023 - 12.2023

NVQ Level 2 - Beauty Therapy

Macclesfield College
09.2023 - 06.2024

GCSEs - English, maths, science, classical civilisations, history, psychology, religious studies

Tytherington High School
09.2018 - 06.2023

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Emily Biddle-Mclean