Emily Biddle-Mclean
Gloucester,Gloucestershire
Summary
I am a dependable and driven individual with strong work ethic seeking role in retail! I possess excellent customer service and communication skills. I always aim to contribute to a positive shopping experience and boost customer satisfaction.
I am also a motivated individual with a desire to gain work experience and learn from my retail team. I'm eager to serve customers, keep the shop tidy and faced and sell goods. I'm extremely comfortable in fast-paced environments and am willing to take on challenging work!
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Retail assistant
Wickes
Macclesfield, Cheshire East
2025.05 - Current
- Supported team members for improved operational efficiency.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Ensured visual merchandising standards with regular display updates.
- Maintained clean shop floor, promoting a welcoming environment.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted in stock replenishment to maintain store appearance.
- Delivered excellent customer service by answering queries and providing product information.
- Processed refunds or exchanges efficiently when necessary, improving customer experience.
Retail assistant
Farmfoods
Macclesfield, Cheshire East
2024.04 - 2025.05
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Delivered excellent customer service by answering queries and providing product information.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Supported team members for improved operational efficiency.
- Boosted sales through suggestive selling techniques.
- Assisted in stock replenishment to maintain store appearance.
- Operated cash registers with accuracy and processed cash and card transactions.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demands.
Retail assistant (temporary)
Boots
Macclesfield, Cheshire East
2023.11 - 2023.12
- Assisted in stock replenishment to maintain store appearance.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Handled transactions, maintaining accurate till records.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Provided coverage during peak times to manage customer flow effectively.
Education
GCSEs - English, maths, science, classical civilisations, history, psychology, religious studies
Tytherington High School
Macclesfield, Cheshire East 2018.09 - 2023.06
NVQ Level 2 - Beauty Therapy
Macclesfield College
Macclesfield, Cheshire East 2023.09 - 2024.06
NVQ Level 3 - Beauty Therapy
Macclesfield College
Macclesfield, Cheshire East 2024.09 - 2025.06
Skills
- Cash handling
- Stock management
- Visual merchandising
- Customer relationship management
- Order processing
- Sales support
- Complaint resolution
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Customer engagement
- Point of sale operation
- Retail security systems familiarity
- Retail industry understanding
References
References available upon request.
Timeline
Retail assistant
Wickes
2025.05 - Current
NVQ Level 3 - Beauty Therapy
Macclesfield College
2024.09 - 2025.06
Retail assistant
Farmfoods
2024.04 - 2025.05
Retail assistant (temporary)
Boots
2023.11 - 2023.12
NVQ Level 2 - Beauty Therapy
Macclesfield College
2023.09 - 2024.06
GCSEs - English, maths, science, classical civilisations, history, psychology, religious studies
Tytherington High School
2018.09 - 2023.06