Emily Betteridge
Waterlooville
Summary
Results-oriented sales and customer-centric professional with extensive expertise in relationship management, negotiation, complaint resolution, and compliance.
Overview
5
5
years of professional experience
Work history
Customer Resolution Associate
Checkatrade
Portsmouth
2025.03 - Current
- Managed over 20 calls per day and handle over 100 complaint cases.
- Address complex complaints from homeowners to ensure satisfactory resolutions concerning poor workmanship, behavioural issues, and payment disputes with tradespeople.
- Utilised strong communication skills to mediate disputes and ensure compliance with Checkatrade policies among both parties.
- Review and process guarantee claims related to inadequate workmanship performed by trades sourced via the platform.
- Applied advanced negotiation techniques and conflict resolution strategies to navigate high-pressure scenarios, fostering positive outcomes.
Referencing Handler
FCC Paragon
Portsmouth, Hampshire
2024.01 - 2026.02
- Performed in-depth reviews of prospective tenants' histories to determine appropriateness.
- Handled inbound calls from potential customers.
- Crafted informational scripts highlighting key aspects of products.
- Maintained accurate customer records within digital platform.
- Resolved issues to uphold company’s image.
- Inspected property agreements for compliance with client requirements.
- Processed upwards of 60 files on a weekly basis.
Business Development Representative
Innovate Tax
Bognor Regis
2023.06 - 2023.11
- Evaluated customer demands, presenting customized options for products and services.
- Displayed product benefits effectively to stimulate buyer interest and boost sales.
- Executed detailed needs analyses for customers, proposing personalized strategies.
- Enhanced client interaction and brand awareness through innovative use of digital platforms.
- Handled CRM databases to guarantee exact monitoring of customer communications, sales activities, and business performance.
- Established 10 potential sales opportunities exceeding value of £1M each.
Lead Generation Executive
Lead Forensics
Portsmouth, Portsmouth
2022.01 - 2023.06
- Established strategic partnerships, increasing exposure through joint promotional efforts.
- Established processes adhering to GDPR guidelines, ensuring data security and compliance.
- Formulated and implemented plans to drive online interaction and sales growth.
- Conducted follow-up sessions to facilitate smoother movement of prospects through stages.
- Developed focused digital marketing materials for online platforms.
- Generated 25 weekly leads for EMEA and US markets with sale conversion rate of over 30%.
Customer Sales and Service Agent
The Verity Centre
Havant
2021.08 - 2021.12
- Adapted interaction style to engage with diverse clientele, creating trust via personalized approaches.
- Utilised CRM systems to record customer interactions, transactions, and feedback.
- Assessed client preferences and requirements to build strong, enduring relationships.
- Employed databases and automated scripts for improving quality of telephonic support.
- Addressed and resolved numerous customer issues through effective call handling.
- Responded to over 100 calls each day, resolving various queries.
Education
Sales and Negotiations Skills
Asean Online Education AOE
Skills
- Effective Sales Strategies and Techniques
- Persuasion Strategies
- Sales and Negotiations Skills
- Call handling efficiency
- Conflict resolution
- Lead Generation
- Objection Handling
- Relationship Building
- Interpersonal relations
- Customer Service
Languages
English
Native
Portuguese
Native
French
Intermediate
German
Intermediate
References
References available upon request.
Timeline
Customer Resolution Associate
Checkatrade
2025.03 - Current
Referencing Handler
FCC Paragon
2024.01 - 2026.02
Business Development Representative
Innovate Tax
2023.06 - 2023.11
Lead Generation Executive
Lead Forensics
2022.01 - 2023.06
Customer Sales and Service Agent
The Verity Centre
2021.08 - 2021.12
Sales and Negotiations Skills
Asean Online Education AOE