Emily Ayles
Summary
Detail-oriented and adaptable professional with strong expertise in communication, time management, and problem-solving. Skilled in customer service, record keeping, and documentation, complemented by proficiency in basic IT systems, data entry, and organisational planning. Demonstrates flexibility and reliability while maintaining a high level of attention to detail. Committed to leveraging these skills to contribute effectively to team success and operational excellence.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Renewals Manager
Event Insurance Services Ltd
Ringwood , Hampshire
2016.04 - Current
- Organise the renewals and review expiring policy for risk changes, claims history & premiums.
- Ensure the renewals comply with the underwriters criteria/requirements.
- Negotiate renewal terms and pricing with client's and brokers.
- Ensure regulatory and carrier compliance
- Handle a large volume of calls and emails.
- Deliver accurate renewals quotes and policy documentation.
- Prevent coverage gaps through tight renewal controls
Clerical Accounts Administrator
Fabric Land
Ringwood , Hampshire
2014.02 - 2016.03
- Use of sage 50 - to input stock and expenses invoices
- Input new customer invoices
- Assist with calculation of payroll
- Debt chase outstanding payments
- Balance and pay in payments to the bank
- Balancing of supplier statements and correcting where necessary
Home Care Assistant
Apex Care
Ferndown , Dorset
2012.03 - 2014.02
- Provided personal care including washing, dressing and grooming.
- Assisted with mobility & transfers
- Supported clients with medication
- Prepared meals
- Monitored and reported changes in client's condition
- Followed care plans and safeguarding procedures
- Communicated effectively with families and healthcare professionals
Education
BTEC Level 2 Diploma - Business
Bournemouth & Poole College
Bournemouth 2010.09 - 2011.07
Level 2 - English & Maths
Bournemouth & Poole College
Bournemouth 2010.09 - 2011.07
BTEC Level 1 - Business, Retail & Administration
Bournemouth & Poole College
Bournemouth 2009.09 - 2010.06
Skills
- Communication (verbal and written)
- Time management & reliability
- Problem-solving
- Adaptability & Flexibility
- Attention to detail
- Customer Service
- Record keeping & documentation
- Basic IT skills (email, systems, data entry)
- Organisation and Planning
Timeline
Renewals Manager
Event Insurance Services Ltd
2016.04 - Current
Clerical Accounts Administrator
Fabric Land
2014.02 - 2016.03
Home Care Assistant
Apex Care
2012.03 - 2014.02
BTEC Level 2 Diploma - Business
Bournemouth & Poole College
2010.09 - 2011.07
Level 2 - English & Maths
Bournemouth & Poole College
2010.09 - 2011.07
BTEC Level 1 - Business, Retail & Administration
Bournemouth & Poole College
2009.09 - 2010.06