Emilija Pazaksina

Looking after the fresh department in Harlow Ed Way superstore. Providing consistent leadership to maintain high levels of team performance and satisfaction. Implementing staff rota schedules to ensure adequate coverage during peak times. Developing action plans for continuous process improvement, addressing customer complaints to provide excellent shopping trip. Delegating responsibilities efficiently amongst team members, supporting their strengths and encouraging colleagues develop their skills.

Stepping into a team manager role to gain management experience and explore leadership position in the superstore. Apply the knowledge that I have gained as a customer assistant to support the colleagues in my team but also understand the responsibilities of a team manager. Learning to manage schedules and use the resource in a flexible way. Leaning how to handle performance management, including feedback and how to lead absence review meetings as well as investigations.

Looking after multiple departments as a duty manager, ensuring all legal activities are carried out correctly. Being responsible for the store, using creative approach in case of sick calls to make sure the store is run smoothly to provide excellent shopping trip. Deal with emergency situations such as technical issues or fare drills to make sure colleagues and customers are safe and there is minimal impact on the store and the customer. Communicating with team managers and providing feedback to improve the store process.

Carrying out daily stock control routines such as gap scan, low line and overstock investigations to ensure a low store record impact is as low as possible. Carrying out a long life scan daily to ensure the fresh products go through the correct reduction process and no out of code product is on the shelf. Using problem solving skills and critical thinking during peak times like Christmas, to provide best product quality and availability for the customer during the festive period.

Working deliveries and back stock daily, to ensure all the products are available for sale and the gaps are investigated. Completing returns from store such as books, DVDs and CDs returns, ensuring the book stock is accurate and is competed on time. Apply creative thinking when encountering an issue with a promotion launch. Keeping the department clean and tidy, making sure the labels that are displayed and legal. During this role I was able to learn other departments such as checkouts and online order picking, allowing me to be a multiskilled colleague.

Packing orders accurately to prevent damages during transit. Working on specific parts of the products produced, including assembling to meet high standards, checking the quality and improving impurities, Completing daily checklists to maintain clean and safe workplace.