Emilie Favry
London
Summary
I am an enthusiastic and motivated person who successfully balances enforcement of casino licensing objectives alongside creating an enjoyable experience for all customers. I have experience in the entertainment industry and have the necessary skills to deliver upmost customer satisfaction. I work well under pressure both as an individual and also as part of a large team striving for mutual success. My years in the casino industry have also allowed me to spend time experiencing the casino from all angles in varied roles, from customer facing dealing to the backstage monitoring of casino activities.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
SURVEILLANCE OFFICER
Les Ambassadeurs Club
London
2022.06 - 2025.05
- Game integrity and table gaming auditing.
- Premise security and asset protection.
- Cash desk oversight and count auditing.
- Analytical reporting of players and table gaming.
- Liaising with management in dispute resolution.
- Submitting clear and concise incident and game protection reports.
- Maintenance of security systems.
- Detailed investigations and investigation reporting.
- Customer due diligence screening.
- Improved efficiency and productivity in the office.
SURVEILLANCE OFFICER
Playboy Club London
London
2021.05 - 2022.06
- Conducting surveillance monitoring of gaming tables, slots machines, count room operations of 7 different premises all across UK.
- Reporting any breaches of procedures to the head of department concerned with detailed investigations.
- Providing support to Management teams with their day-to-day tasks.
- Reviewing daily players and writing reports to ensure that no suspicious activities have occurred.
- Communicating with 7 Security teams to ensure the general safety of the public and personnel.
- Upholding the licensing objectives.
SURVEILLANCE OFFICER
The Hippodrome Casino
London
2018.10 - 2020.10
- Conducting surveillance monitoring of gaming tables, slots machines, count room operations.
- Ensuring that gaming is conducted according to game procedure.
- Reporting any breaches of procedures and improper activities/disturbances to the head of department concerned.
- Responsible for gaming equipment.
- Responsible for checking the fire system/panic alarm and any devices related to safety, including the proper filing of accident reports.
- Conducting investigations relating to any breaches of procedures or laws.
- Assisting the security team on the floor.
- Worked to uphold the licensing objectives.
EXPERIENCED CASINO DEALER
The Hippodrome Casino
London
2014.10 - 2018.10
- Dealt various casino games such as American Roulette, Blackjack, Three Card Poker, Baccarat/Punto Banco, Pai Gow and Dice.
- Dealt all games to a high standard and correct Hippodrome procedures.
- Explained Casino rules such as game rules and betting limits to customers.
- Delivered great customer service to all players.
- Developed and maintained positive relationships with colleagues.
ASSISTANT TEACHER
Cerus Casino Academy UK
Manchester
2013.09 - 2014.02
- Supporting the main teacher in managing the class and various tasks like grading assignments.
- Preparing students for potential interviews.
- Supervising and organising class activities.
- Working with a smaller group of students, to reinforcing the learning process.
CASINO DEALER
Grosvenor Casinos Limited
Salford, UK
2012.07 - 2013.07
- Dealt various games such as American Roulette, Blackjack, Three Card Poker.
- Dealt all games to a high standard and to Grosvenor Casino company procedures.
- Demonstrated great customer service to all players.
- Entered the National Grosvenor dealer competition 2012 in the trainee category.
POKER DEALER
Club Clichy Montmartre
Paris, FR
2012.03 - 2012.04
- Dealt Texas Hold Em' Poker in weekly tournament.
- Participated as a Poker Dealer in the 2012 edition of the WINAMAX POKER TOUR.
- Dealt to high profile customers.
Education
Dealer training course - English procedures and Three Card Poker game
Cerus Casino Academy
2012.05 - 2012.07
High School - Level Literary baccalaureate - English Option
Lycee Sadi Carnot
2007.01 - 2010.01
Dealer training course - American Roulette, Blackjack, Stud Poker, Texas Hold Em' Poker
Cerus Casino Academy
Paris 2012.01 - 2012.04
Skills
- Strong work ethic
- Team Player
- Detail oriented
- Organised
- Multi-tasking
- Positive attitude
- Good facial recognition
- Fast learner
- Adaptability
- Computer skills
- Reliability
- Leadership
Certification
- First aider, 2023
- NaCTSO course, 02/01/19
- Fire Marshall Training, 06/01/19
Languages
French
Native
English
Fluent
Accomplishments
Top Spotter 2023 and 2024 at Les Ambassadeurs Club
Timeline
SURVEILLANCE OFFICER
Les Ambassadeurs Club
2022.06 - 2025.05
SURVEILLANCE OFFICER
Playboy Club London
2021.05 - 2022.06
SURVEILLANCE OFFICER
The Hippodrome Casino
2018.10 - 2020.10
EXPERIENCED CASINO DEALER
The Hippodrome Casino
2014.10 - 2018.10
ASSISTANT TEACHER
Cerus Casino Academy UK
2013.09 - 2014.02
CASINO DEALER
Grosvenor Casinos Limited
2012.07 - 2013.07
Dealer training course - English procedures and Three Card Poker game
Cerus Casino Academy
2012.05 - 2012.07
POKER DEALER
Club Clichy Montmartre
2012.03 - 2012.04
Dealer training course - American Roulette, Blackjack, Stud Poker, Texas Hold Em' Poker
Cerus Casino Academy
2012.01 - 2012.04
High School - Level Literary baccalaureate - English Option
Lycee Sadi Carnot
2007.01 - 2010.01