Summary
Overview
Work history
Education
Skills
Work availability
Timeline
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Emilia Konadu Boateng

ilford,Essex

Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions. Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence. Accomplished Customer Service Representative of [Number] years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Customer service representative

woon express
London, Essex
08.2016 - 10.2024
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Managed [Number]+ daily calls, taking orders and escalated cancellations.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Care worker

Melbury Ltd
London, Croydon
04.2023 - 09.2024
  • Administered medication with rigorous planning and recordkeeping.
  • Facilitated regular leisure activities to fully engage clients.
  • Performed range of motion exercises, supporting improved service user health and fitness.
  • Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
  • Talked and actively listened to service users to nurture trusted relationships.
  • Followed safe lifting and driving practices to achieve highest level of client safety.
  • Aided in bathing, dressing and continence support.
  • Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
  • Maintained accurate records to effectively measure client development against care plan objectives.
  • Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
  • Upheld nationally recognised care standards.
  • Assisted individuals with daily activities to facilitate independent living.
  • Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.

Care assistant

London Care
London, east london
11.2019 - 03.2023
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Submitted reports to manager regarding status of client.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.

Education

Bachelor of Business Administration - social science

central university
Ghana
04.2013 - 09.2016

Skills

  • Telesales techniques
  • Sales enquiry handling
  • Sales negotiating
  • Order processing

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Care worker

Melbury Ltd
04.2023 - 09.2024

Care assistant

London Care
11.2019 - 03.2023

Customer service representative

woon express
08.2016 - 10.2024

Bachelor of Business Administration - social science

central university
04.2013 - 09.2016
Emilia Konadu Boateng