Emilia Osei
Milton Keynes,Buckinghamshire
Summary
PERSONAL PROFILE I am an experienced, enthusiastic, energetic and goal oriented person who speaks Fluent German ,French ,English and has a lot of ambition to deliver great customer service and person centered support aimed at making sure the quality of satisfactions,security's and well-being of the customer is of the highest standard possible. I have acquired a large amount of experience over the years in the industrial and private sectors, ranging from data entry ,paperwork filing ,retail to distribution. I am looking to join a company that places their customer or client at the heart of their service My ultimate passion is to enhance customer satisfaction , and always make sure everything I do is done in an organised manner.
Overview
2024
2024
years of professional experience
Work history
support
Westminster home care
2023.06 - Current
- I am currently working as a
Meridian Business Support Ltd
1 1 - Current
- 2018/current job I have been moved to another department where I deal with data entry and filing which revolves around the filing of the products sent to the warehouse and stockrooms
- I also keep the paperwork up to date also updating records with new files and information
- I store all paperwork in designated places securing the important documents collate and process initial order sheets for incoming and outgoing goods and finally ensure that the accuracy and quality of all goods are first class
- And I report to senior staff members and complete tasks within allotted time frames
- When I first started working with meridian business support LTD I was
- Working with machines that produce different car parts
- My duties was to check if the machines worked properly on the parts and then
- Record and package the good ones for dispatch after it's been inspected by the supervisor and managers
- Servest
Fraud Analyst
2022.01 - 2022.02
- I have worked with Sanctuary Oasis Care company for a period of one year ; ranging from working as a live-in career with team leading,to care homes where I also worked with the team in the care homes
- I have worked with Expectation care Limited and I work as a community carrier
- I started working with a team but now I drive to peoples private homes to take care of them; from one home to the other until my tasks for the day are over for that day
- I do personal care, medication and food
- I started working with Expectation care Limited on9/2020 and I am still with them
- I have a Care Certificate that covers the 15 standards for care certificate knowledge units
- I will attach it beneath
- I have DBS as well which is very current
- I was with blue arrow and CS Cleaning before the coronavirus pandemic crisis ; with Blue Arrow as a front desk/kiosk customer service assistant since 15/10/2019
- And with CS Cleaning as a supervisor ; still with them
- I started
Child workforce cleaner
Heelands school
Milton Keynes
2017.11 - 2018.04
Royal Mail
2017.11 - 2017.12
- Sorting Christmas letters out in Royal Mail warehouse Milton Keynes
- House of Fraser warehouse
2015.01 - 2016.02
- I managed to sort out 100% of my scheduled work given, and I sometimes volunteer to help other team members to complete their work
- I also maintain a 100 % attendance, though I was pregnant at the time
- Though I may have work as alone as sorting parcel that needed to be re-parcelled, I also demonstrated as a team player and ensure that I communicate to other teams to ensure that they carry on ensuring that the customer receives that right items
CSC Cleaning
2014.04 - 2015.09
- I managed to work my way through to be a supervisor
- I also managed to maintain 100% attendance
- I managed to motivate my staff to ensure they maintain the highest cleaning standards
Marks & Spencer
2012.08 - 2014.05
- I ensure that I am always at my till at the right time
- I also ensure that I put up a smile at each customer individually
- I also ensure that I process transactions correctly and give change appropriately
- I was also a team player, whereby I ensure that I offer support when it is needed, i.e
- When I have to go to help with shelf filling
- My attendance was regular and ensure that I do not take unnecessary time off
2018.01 - 1 1
- Child workforce cleaner in Robin children center Heelands
- Pendergate
Education
University of Bedfordshire studying
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Koforidua Secondary Sch
Your Personal Development,Duty of Care Equality and Diversity,Work in a Person Centred Care Communication,Privacy and Dignity,Fluids and Nutrition Awareness of Mental Health, Dementia and Learning Disabilities Safeguarding Adults,Safeguarding Children Basic Life Support,Health and Safety Handling Information,Infection Prevention and Control. I have a Level 2 certificate in Understanding dignity in adult and social care - undefined
Skills
- Key competencies
- Very adaptable
- Polite and respectful
- Confident
- Thorough
- Client / customer focused
- Committed
- Flexible
- Positive
- I have ICQ Level 2 Certificate in Customer Service
- I have currently had GP orientation sessions provided by Free2learn
- Add E-learning modules completed
- Skills
- Customer service, telephone manners, communication
- Word & excel Microsoft, Microsoft outlook
- Inventory management and warehousing
Languages
English
Fluent
French
Advanced
German
Upper intermediate
Twi
Native
Timeline
support
Westminster home care
2023.06 - Current
Fraud Analyst
2022.01 - 2022.02
2018.01 - 1 1
Child workforce cleaner
Heelands school
2017.11 - 2018.04
Royal Mail
2017.11 - 2017.12
2015.01 - 2016.02
CSC Cleaning
2014.04 - 2015.09
Marks & Spencer
2012.08 - 2014.05
University of Bedfordshire studying
undefined
Koforidua Secondary Sch
Your Personal Development,Duty of Care Equality and Diversity,Work in a Person Centred Care Communication,Privacy and Dignity,Fluids and Nutrition Awareness of Mental Health, Dementia and Learning Disabilities Safeguarding Adults,Safeguarding Children Basic Life Support,Health and Safety Handling Information,Infection Prevention and Control. I have a Level 2 certificate in Understanding dignity in adult and social care - undefined
Meridian Business Support Ltd
1 1 - Current