EMILIA MARK
St Helens,Merseyside
Summary
I am a friendly, enthusiastic and reliable person who would be excited to join M&S as a Customer Assistant in the Food section. I have recently graduated from college with a BTEC National Extended Diploma in Art and Design Practice Level 3, achieving Triple Distinction Star, which reflects my commitment, strong work ethic and ability to achieve high standards. I currently volunteer as an usher at St. Helens Theatre, providing front-of-house customer service. I welcome and assist customers, respond to enquiries and help ensure everyone has a positive experience. This has developed my confidence communicating with different people and my ability to remain calm, approachable and helpful in a busy customer-facing environment. I enjoy working as part of a team and am happy to work at pace, take initiative and help wherever needed. I am also digitally confident and quick to learn new systems. I would enjoy developing my knowledge of M&S Food products so I can confidently help customers, make recommendations and provide excellent service. I would bring energy, reliability and a positive attitude to M&S and would take pride in making every customer feel welcome and valued.
Overview
1
1
year of professional experience
Work History
Volunteer Usher
St Helens Theatre Royal
11.2025 - Current
- Welcome guests and provide friendly, professional customer service throughout their visit.
- Checked tickets and facilitated smooth, organised entry of guests into the theatre.
- Direct guests to their seats and provide assistance to help them feel comfortable and welcome.
- Responded to general questions and customer queries, ensuring a polite and helpful experience.
- Work closely with other front-of-house team members to help performances and customer operations run smoothly.
- Monitor the auditorium during performances and help ensure theatre policies and procedures are followed.
- Remain calm, attentive and professional while working in a busy public environment.
- Assisted in maintaining clean, tidy, and welcoming environment before and after performances.
Education
GCSEs & Qualifications -
Rainford High Technology College
Rainford01-2024
BTEC National Extended Diploma - Level 3 - Art and Design Practice
St Helens College
St Helens, Merseyside07-2026
Skills
- Customer Service: Friendly, helpful and confident when assisting members of the public
- Communication: Clear and approachable, with strong listening skills
- Teamwork: Experienced in working alongside others in a busy front-of-house environment
- Problem Solving: Calm and practical when responding to customer questions and requests
- Reliability: Punctual, responsible and committed to completing duties to a high standard
- Organisation: Able to follow instructions, procedures and policies carefully
- Adaptability: Willing to learn new skills and take on different responsibilities
- Creativity: Strong creative background developed through Art and Design studies
Accomplishments
Duke of Edinburgh's Award - Bronze - Developed teamwork, commitment, resilience and practical problem-solving skills.
INTERESTS
Modern Dance. Creative Arts & Design. Currently learning to drive.
REFERENCES
Available on request.
Timeline
Volunteer Usher
St Helens Theatre Royal
11.2025 - Current
GCSEs & Qualifications -
Rainford High Technology College
BTEC National Extended Diploma - Level 3 - Art and Design Practice
St Helens College